Cloud unified communications migration made simple: A comprehensive guide

by info December 07, 2023

Moving your unified communications (UC) system to the cloud offers global accessibility for your business operations. It allows you to manage your UC from any location, eliminating the need to travel to a specific site for reconfigurations or wait for updates to take effect. Additionally, basic administrative tasks can be performed by team members themselves through UC self-service, without requiring virtual private network connections for access. What steps can you take to ensure a seamless migration of your UC to the cloud without disrupting your operations? Read on to learn more.

Consider going hybrid

The migration of UC systems to the cloud doesn’t necessarily have to be a full shift. A hybrid structure can be adopted, with some systems being transferred to the cloud while others remain in house. Maintaining critical applications on site may be a wise decision, especially for companies with limited bandwidth.

Therefore, it’s vital to carry out an assessment of current bandwidth demands concerning core applications and data requirements. Verify that crucial applications will always operate efficiently before determining which ones should be moved to the cloud and which ones should remain in house.

Conduct evaluations and tests

It’s vital for businesses to conduct thorough evaluations and tests throughout the entire migration process. Prior to the migration, establish a benchmark level of performance, and then compare it with the actual performance during and after the migration to ensure that everything is functioning as expected.

These tests should examine the upper limits of performance. In other words, evaluating a system’s capabilities based on its performance during a single phone call is insufficient. Instead, evaluate how it performs during dozens or hundreds of calls simultaneously, keeping scalability in mind. This is especially important because the business may expand significantly in the future, necessitating an increase in the number of users or the addition of new features such as teleconferencing and video conferencing.

Be careful of the pilot trap

A pilot trap happens when a pilot test is performed with a specific number of users and meets expectations. However, when the system is fully operational, the significant surge in traffic and resource demand overloads the system, rendering it unable to cope. Therefore, when conducting pilot tests, it is essential to make projections that consider peak demand, including both the number of users on the system and the required bandwidth.

Monitor performance

Businesses should take a proactive approach to monitoring quality and performance standards, particularly in hybrid migration scenarios. The most effective quality assurance and performance tests gather data from various points throughout the entire UC system and meticulously analyze and compare these to draw insights. Any potential issues should be identified and addressed as soon as possible.

Keep track of user experience

Given that most businesses use various cloud platforms with products and services from different providers, it is crucial to monitor user experience carefully. It is essential to note that a cloud-based unified communications platform can only function effectively when users can fully utilize its features in real time.

Contact us today to discover how our experts can assist your business with a hassle-free and seamless migration experience using our flexible, dynamic, and advanced unified communications solutions.