A Trustworthy Computer Support Company for Businesses

Looking For Something Else? Search Here

A Reliable partner you can Trust

Looking For Something Else? Search Here

A Reliable partner you can Trust

Gradius IT Solutions is a Local Company, which is part of a larger National Tech Support Service Provider. We’re Recognized, well-known and Trusted.

We’re reliable with industry-known certifications, trust and recognition.

Many Managed IT Services Businesses and Tech Support Companies have good technical capabilities. They are great at solving technical challenges. But sometimes, they’re not so effective in solving business challenges, and many lack customer service skills. In many cases, businesses have a unique set of needs and require specialized technology skill sets (which may not be offered) by a standard IT Support Company, or a run of the mill IT Services Consultant. We’ve effectively resolved these issues by designing an effective model or process and connecting it to the right team for service delivery.

Our business is Unique. We’ve been able to resolve a widespread business problem for small businesses who need technology services. We’ve done this in a very innovative and effective way. Gradius IT Solutions is an extension of Race Computer Services LLC. We use the business infrastructure and back end help desk and technical support stack to deliver and distribute managed service offerings locally to our Tri-State Area Businesses.

A Trustworthy Computer Support Company

The key differentiator between us and others is our unique value proposition.  Much of our back end processes rely on our platform style business model from our parent organization.  This enables us (and ensures that we can) offer technical services (many different specialized skill sets) to a variety of different businesses in many different areas.  Utilizing our core team (Cyber Security Experts and Systems administrators) in combination with an extended service distribution network if you have offices in external locations.

Our Service Distribution Network is an extended team of specialists. Each of our specialists are onboarded to the same level or standard that a direct employee would have when they undergo a hiring process. We verify their capabilities, and we verify their service availability and geographical coverage areas. We also provide our Service Network individuals with value-added services such as marketing services, content writing and lead generation services. These services help keep our company culture strong throughout our network, for both internal and external service providers.

Gradius IT Solutions

With Gradius IT Solutions.

You can leverage both normalized and standard technology services, as well as highly specialized technology skill sets and access on demand resources in a way where you have more control, a higher level of efficiency, budget controls, and expenditure guidelines all incorporated into your service agreement. And a management team on the backend for service management and documentation at no additional burden.

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take your IT support to the next level?

How it Works

Please fill in the form and let our team know your IT needs.
A representative will be in contact with you shortly.

Choose a Service

Pick a suitable service model, that works best for your IT needs

Let’s Communicate

Let’s discuss your business, and how you use technology

Start with the Best IT Experience

Optimize your IT, and experience seamless business operations

Frequently Asked Questions

Gradius IT Solutions elevates the IT landscape for small to medium-sized businesses by offering top-tier, enterprise-grade services, meticulously adapted to suit the scale and fiscal considerations of burgeoning enterprises. We operate with a blueprint that mirrors that of a large corporation, guaranteeing that our clientele enjoys a caliber of service usually exclusive to major industry players. With our strategic support, your business is poised to experience unparalleled operational excellence and innovation, ensuring that you not only meet but exceed the expectations set by larger competitors

 

 Gradius IT Solutions offers unmatched enterprise-level IT support for small to medium businesses, not through traditional staff, but via a vast network of highly skilled engineers. This model provides the specialized support and customer service excellence you expect from a larger enterprise, coupled with the dynamic flexibility needed to adapt swiftly to the evolving needs of your business. With our collective of IT professionals, we ensure that your operations are supported by the best in the field, guaranteeing not just solutions, but transformative results.

An established Business Model: Our business model is unique. We have a sophisticated service delivery model, pricing models that enable our business to maintain operational stability, but not hurt client organizations. Our internal service dispatch processes and customer satisfaction requirements are detail-oriented..

Choosing Gradius IT Solutions means opting for a partner that brings not just a local, personalized touch to IT support, but also the expansive capabilities typically associated with larger companies. Despite its smaller size, Gradius IT Solutions is part of a broad network of IT professionals, thanks to its affiliations with other reputable IT support organizations. This unique collaboration allows Gradius to offer a depth of knowledge and a range of technical expertise that extends well beyond its immediate team. When you work with Gradius, you’re not just hiring a single company; you’re tapping into a vast collective of IT specialists who can bring a diverse set of solutions to the table. This partnership structure ensures that even the most challenging and intricate IT issues can be addressed with the right expertise, giving you and your clients the confidence of comprehensive IT support. The breadth of this network allows Gradius IT Solutions to project the presence and capabilities of a much larger entity, providing you with the resources needed to scale and succeed in today’s competitive tech landscape.

When evaluated independently, Tri-State Area Tech support is a smaller operation, but when evaluated from a capability point of view, Gradius IT Solutions retains the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.

In the landscape of IT service providers, where many operate with limited scope and resources, Gradius IT Solutions stands out by harnessing the collective strength of an extensive network of IT professionals. This collaborative approach allows us to break through the traditional barriers faced by smaller tech shops, offering corporate clients robust and scalable IT support solutions. Our network ensures that clients receive the comprehensive expertise and flexible service delivery needed to manage complex IT environments effectively, far exceeding what local, smaller-scale providers can typically offer. Gradius IT Solutions is committed to delivering top-tier IT support that grows with your business, ensuring that no matter the size or complexity of your IT needs, our network is equipped to handle it with exceptional proficiency.

Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.

Gradius IT Solutions is committed to delivering high-value IT services tailored to meet the needs of businesses across the spectrum, from fledgling startups to established enterprises. We don’t impose minimum engagement requirements, ensuring that our suite of services is accessible to all sizes of client businesses. Our goal is to cultivate lasting relationships with clients by providing meaningful contributions to their operations, fostering a reciprocal partnership where success is shared and celebrated. We’re dedicated to the prosperity of our clients, confident that as we support their growth, our relationship strengthens — allowing both parties to thrive together without the constraints of predefined financial benchmarks.

We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT. Many small business owners are not aware of the need for technology maintenance and proactive services. Sometimes it’s because businesses are operating on very thin margins.

Technology systems are complex, and businesses are also complex. We need to utilize as much information in business and technology to create a happy medium between price and value. This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.

In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT. Additionally, we need to make sure that our clients have the ability to grow and scale their businesses. This puts our business in a place where we can grow with our clients.
Client Testimonials

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Our IT Support Team

Robert Joyce

CEO/ Engineer

Client Feedback

We hired Gradius Solutions early this year to assist with our Cloud transformation and also network/cyber-security setup and training. Rob did an excellent job working with our inhouse IT and management to move us safely and securly into the digital space.

Chris H

I have known Rob for the 10 years that I have been in the Staffing/ Recruiting industry. Rob’s firm has always helped out when coming in to service clients of ours on both short-term and long-term solutions. Additionally, our Agency has also utilized Gradius Solutions to implement technology strategies internally here as well. The organization is very professional, helpful, and overall outstanding in providing a variety of technology services. 10/10 would always recommend Gradius!

Daniel P

We use Gradius Tech for managing our Server Infrastructure and email security. Rob the owner is very professional and responsive to our requirements. We are very happy with his services and would strongly recommend GradiusTech to anyone out there looking for IT Services.

Sanjay S

Robert is very responsive and really cares about IT and helping you grow your company!

Klas H

Have worked with Rob for a while now, would highly recommend!

Joshua S