IT Glossary and FAQ

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Managed IT Services are Proactive Technical Services designed to release a Client Organization from the responsibility of maintaining their IT Infrastructure internally. Managed IT services can take a variety of forms, but the underlying goal is the same- to relieve organizations of the need for technical business functions, and remove the need for technology-related in-house teams.


Most Providers offering Managed Services will effectively Manage a variety of different services for the organizations they support. Some of these services may include Managed-Email-Services, Managed-VOIP-Services or Phone Systems, Managed Cybersecurity Services, and Managed Cloud services to name a few.

Managed Services Providers (MSP) Are Service Companies who Provide Managed IT Services to their clients. A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.



MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.

Source: Client Businesses?

For Client Businesses, Managed Service Providers are Simply An Outsourced Information Technology Department. The Client Organization Outsources (through contractual agreement) their IT Department functions (in part or in whole) to an outside company, a Managed Service Provider (MSP).

The MSP is a Proactive IT Support Company. The MSP will proactively handle Client IT Business Processes, Network Infrastructure and Security Monitoring in combination with a desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a Trusted Company to build your IT System the Right way, and proactively maintain it. This creates an environment which is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.

If you’ve ever been in the position of managing a technical employee or staff member- you would understand that this responsibility can become a large burden. In certain cases more than others, computer technicians seem to have a habit of becoming unresponsive or undermotivated over time.

Oftentimes they don’t enjoy working underneath non-technically oriented people. Managed IT Service Companies have Multiple staff-members onboard, and we notice this helps to create a more positive work-environment for the IT-Service engineers and Tech-Teams. Additionally, this also enables the MSP to send the technician best suited for the task at hand- increasing operational efficiency. Subsequently managed service businesses easily help mitigate these business process concerns.

With Managed IT Services from Gradius IT Solutions, your Business Will Gain:

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A Managed IT Service Program Tailored to Your Business

Gradius IT Solutions is Determined to make sure each client GAINS as much value as they can from our service and support. Trust and Rely on our college educated tech team of US-Based Experts. Leave your technology frustrations with us, and we’ll help you finish your other roles as quickly and efficiently as possible.

While some managed Service providers try to sell you everything in their “technical stack” – we don’t. We enable our clients to run their IT in a way they feel comfortable with, as long as it works. Sometimes this can result in price savings on services that aren’t exactly needed.

Managed IT Support Gradius IT Solutions will resolve the following challenges:

  • Large Service Hour Charges from IT Consultants
  • Down time from employees with technical problems
  • Employees won’t need to spend as much time on technical functions
  • Easy access to meet cyber security requirements
  • No more hoping your IT Guy will actually pick up your call
  • Increased efficiency and productivity
  • Reduced downtime and data loss
  • Improved security posture
  • More predictable budgeting and spending

Small Businesses have These Key Issues with IT Service Providers, specifically regarding Managed IT Services and Network Management Services:

Over the years of Providing Managed IT Services and Network Support Services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it's not the fault of the services providers in question. Oftentimes, the client dissatisfaction is just due to the nature of One-Man Services Shops, or Two-Person Tech Support companies. Companies with this type of structure can't deliver and scale an operationally mature service model unless-they have only several clients.

Two of the most common issues are pricing, and reliability:


It can be important to find a service provider that you can rely on, to build a relationship over time. Reason being, this service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs. Race is Different.


Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent Contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

In the case of Independent IT Contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is, it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

Local Service Contractor (IT-Guy) arrangements for Support on Windows Servers Services usually fail for the following:

  • They need consistent service hours. Since IT Departments have service requirement fluctuations, and your support needs may exceed service providers’ capabilities(for one-man shops) in certain cases. In other cases, your needs will be too low to guarantee their continued interest.


  • If they are providing (or attempting to provide) IT Management Services, they won’t be able to effectively manage the workload. Managed Services requires a business of 6 full time employees for effective service delivery.


  • Scheduling can be inadequate, or poor, creating a lack of reliability.


  • The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).


  •  Business clients may rely on non-technical staff to manage an IT contractor- these types of relationships fail for a variety of reasons.


  • Lack of specialization: The Computer Guy doesn’t really focus that much on Windows server. Since he services so many customers, he provides general tech support across a variety of issues. He’s likely to be more of a Jack of All IT Trades, Master of none


Managed Services Agreements which include Proactive Support don’t usually fail the same reasons:

  • The service hours are not billed separately (no pesky hourly fees).


  •  Scheduling with an MSP is solid- because they have a staff.


  •  The Goal of the MSP and the Goals of the Client aligned. The MSP gets paid for running the system properly, and if it breaks down- the service is a responsibility of the MSP- no extra charge.


  •  Cyber Security concerns are integrated into the solution.


  • Specialization: Since MSP businesses have multiple employees, it’s easier for an MSP business to send a support specialist who is more well-versed in issues like the Windows Server support service you really need. This will save you time, and it might even save you money (in billable hours a jack of all trades IT Tech would have otherwise charged you).

Is Gradius IT Solutions The Best Service Service Provider for Your Managed IT Services?

With So many Tech Services and Managed IT service providers in the market offering managed IT Services, its hard to say that we are the best service provider for your IT Needs. We always strive to be a competitive, top tier service provider by offering a unique total value proposition across the board- and because of this, many businesses rely on our services.


Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT Service and Cybersecurity Service Provider.  Our Technical services follow industry-guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office Support Effectively.


When you evaluate cost, response time, reliability, knowledge across the board, efficiency, effectiveness- you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium sized business may rely on a partner for Cybersecurity Services.

If you're ready for a Managed Service, partner with our Tech Team:



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Robert Joyce

Robert Joyce

CEO/ Engineer

Client Feedback

We hired Gradius Solutions early this year to assist with our Cloud transformation and also network/cyber-security setup and training. Rob did an excellent job working with our inhouse IT and management to move us safely and securly into the digital space.

Chris H

I have known Rob for the 10 years that I have been in the Staffing/ Recruiting industry. Rob’s firm has always helped out when coming in to service clients of ours on both short-term and long-term solutions. Additionally, our Agency has also utilized Gradius Solutions to implement technology strategies internally here as well. The organization is very professional, helpful, and overall outstanding in providing a variety of technology services. 10/10 would always recommend Gradius!

Daniel P

We use Gradius Tech for managing our Server Infrastructure and email security. Rob the owner is very professional and responsive to our requirements. We are very happy with his services and would strongly recommend GradiusTech to anyone out there looking for IT Services.

Sanjay S

Robert is very responsive and really cares about IT and helping you grow your company!

Klas H

Have worked with Rob for a while now, would highly recommend!

Joshua S