Cloud Based VOIP Phone Services

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A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Gradius IT Solutions Provides a Cloud Based VoIP Phone Service Across Tri-State Area County and Northern New Jersey

Gradius IT Solutions provides a responsive and value-driven business communications platform to small and medium-sized businesses in the Tri-State Area area as well as much of northern New Jersey. Businesses in the region have relied on Gradius IT Solutions to supply them with a trusted unified communications system for many years.

A cloud-based VoIP (Voice over Internet Protocol) phone system enables a business to provide a phone line to each user without much of the costly infrastructure cabling that a traditional phone system might require. The only requirement is an existing internet connection! A VoIP business phone system can provide phone services with necessary features like unlimited calling, call forwarding, automatic call recording and voicemail messages. Get the convenience of a public switched telephone network with the advanced features of a cloud based phone service as your next business communication tool.

Create an IT environment and infrastructure for your small business that meets your unique needs. We can help you select the best cloud phone system using VoIP technology that will increase your business productivity and achieve your budget goals. Our affordable services provide many benefits to growing businesses across a range of industries. See what IT solution our cloud phone system pros can implement for you today to keep your business phone system running smoothly.

With Cloud Based Phone System Integration and Support Combined with a Managed Services Package from Gradius IT Solutions Your Organization Can Gain:

A cloud phone system with advanced features like auto attendant, video conferencing, optional call recording for inbound and outbound calls and instant messaging that just aren't possible with traditional phone systems
Integration with other systems like call center software an Google Workspace for contact sharing
Support for desk phones, softphone and mobile phone forwarding configurations so your users can work customize the way they work
A virtual phone system that is cloud-based can eliminate much of the onsite equipment needed
Manage business phone numbers with easy reassignment to new locations
Improve company communication channels through a VoIP phone system and enjoy management tools that improve troubleshooting and ensure maximum uptime

Looking For Fast Support?

Cloud Phone Systems Tailored to Your Business Communication Environment

We are determined to make sure each client gains as much value as they can from our service and support. Trust and rely on our tech team of US-based experts. Leave your technology frustrations with us, and we’ll care for the task of implementing and managing your cloud based phone services while you focus on business success.
While some managed services providers try to sell you everything in their “technical stack” – we don’t. We enable our clients to run their IT in a way they feel comfortable with. We can provide a hand-off consulting service or actively manage your VoIP cloud phone system for your organization. Our business goals are to meet your business needs.

Cloud Phone System Support from Gradius IT Solutions will Resolve the Following Challenges:

Large service hour charges from freelance IT consultants
Down time from employees with technical problems
Employees won't need to spend as much time on technical functions related to the programming and configuration of phone systems
Easy access to features like VoIP softphone apps, screen sharing and team messaging all keep your business communicating
Peace of mind that your company is meeting compliance standards

Small Businesses Have These Key Issues with IT Service Providers Offering VoIP Phone Support

Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.

Two of the most common issues are reliability and pricing:

Reliability: It is important to find a service provider that you can rely on and to build a relationship over time. This service provider may need to perform additional services later. While costs should be a factor in a customer decision on choice of service providers, the lowest price option may prove to be less-than-reliable for long term needs.
Pricing: Many clients have complained about pesky hourly service fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus; they become a jack-of-all-tech-trades and a master of none. The result is that it may take significantly longer to fix the same type of issue a specialized technician would have fixed in one hour.

Two of the most common issues are pricing, and reliability:

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

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IT Consultant

Local Service Contractor (Computer Guy) Arrangements for VoIP Phone Systems Support Usually Fail

They need consistent service hours. Since small businesses have service requirement fluctuations, your support needs may exceed service providers’ capabilities (for one-man shops) in certain cases. In other cases, your needs will be too low to guarantee their continued interest.
If they are providing (or attempting to provide) managed IT services, they won’t be able to effectively manage the workload. Managed services requires a business of full-time employees for effective service delivery.
Scheduling can be inadequate, or poor, creating a lack of reliability.
The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
Lack of specialization: The computer guy doesn’t really focus that much on VoIP phone services and is not familiar with cloud phone system setups. Since he services so many customers, he provides only general tech support across a variety of issues.

Trusted IT Support Company

Managed Services Agreements Which Include Cloud-Based Unified Communications Solutions Don’t Usually Fail for the Same Reasons

The service hours are not billed separately (no pesky hourly fees).
Scheduling with a managed services provider (MSP) is solid because they have the staff needed to make your business goals a top priority.
The goal of the MSP and the goals of the client align. The MSP gets paid for running the system properly, and if it breaks down the service is a responsibility of the MSP at no extra charge.
Cyber security concerns are integrated into every VoIP solution.
Specialization: Since MSP businesses have multiple employees, it’s easier for an MSP business to send a support specialist who is more well-versed in issues like the server support or systems maintenance you really need. This will save you time and it might even save you money in billable hours a jack-of-all-trades IT tech would have otherwise charged you.

Is Gradius IT Solutions the Cloud Phone System Service Provider for Your Business Phone Service and Support Needs?

With so many business phone service providers and managed IT service providers in the market offering cloud phone systems, it’s hard to say that we are The Best Cloud Phone System Service Provider for your unified communications needs. However, we always strive to be a competitive, top-tier service provider by offering a unique total value proposition across the board and because of this many businesses rely on our services.
Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations as needed. All aspects of your small business are considered to provide a truly customized solution. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively and speak to our determination to provide the best-in-class business phone service and support your company deserves.
When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium-sized business may rely on a partner for VoIP software and services.

If you’re ready for a Managed Service, partner with our Tech Team:

Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.