24/7
Help Desk
SOC & NOC
Gradius operates three around-the-clock U.S.-based operations centers — a Help Desk that picks up fast, a Security Operations Center (SOC) watching for threats, and a Network Operations Center (NOC) keeping your infrastructure running. All three. All U.S.-based. All day, every day.
Help Desk. SOC. NOC.
Three Centers. One Partner.
Most IT providers offer support during business hours. Gradius operates three dedicated operations centers around the clock — so your business is never unprotected, unsupported, or offline.
When something breaks, your team shouldn't wait until morning. Our 24/7 Help Desk connects your employees directly to U.S.-based technicians who know your environment — resolving issues fast via phone, email, or remote session with a guaranteed under-15-minute response.
Cyberattacks don't follow a 9-to-5 schedule. Our U.S.-based Security Operations Center monitors every device, endpoint, and network connection 24/7 — with human analysts reviewing alerts, responding to incidents, and keeping your data protected at all hours.
Your network, servers, and systems need constant attention — not just when something breaks. Our NOC proactively monitors your entire infrastructure 24/7, resolving most issues overnight so your team arrives to a fully operational environment every morning.
Your Business Deserves
24/7 Coverage — Not 9-to-5
Book a free assessment and find out how Gradius's Help Desk, SOC, and NOC can protect and support your business around the clock — for one flat monthly rate.
Problems Don't Wait
for Business Hours
60% of cyberattacks happen outside business hours. Most outages start overnight. Most support tickets that wait until morning cost more than the ones resolved immediately. Gradius is always on.
SOC & NOC
SLA
Target
Coverage
What Happens in Your Environment
While You Sleep
Here's what our three operations centers are doing right now — for every Gradius client, every night.
Common Questions About
Our 24/7 Operations Centers
24/7 Help Desk,
SOC & NOC
Your business doesn't stop at 5 PM — and neither do we. Let Gradius's three around-the-clock operations centers support, protect, and monitor your technology so your team can focus on the work that matters.
