Built to Level the Playing Field for Every Business
We’re a locally owned managed IT and cybersecurity company rooted in New Jersey, with engineers and partner MSPs serving businesses across the country. We exist to give small and medium-sized businesses access to the same enterprise-grade technology their larger competitors rely on — at a fraction of the cost.
Robert Joyce
Founder & CEO — Gradius IT Solutions
Years of IT Experience
Years in Financial IT
Hackensack HQ
Nationwide Coverage
From the Trading Floor to Your Business
Robert Joyce began his career in networking before quickly transitioning into trading floor support, where he became a key player in one of the most demanding IT environments in the world. Following the tragic events of 9/11, he was trusted with rebuilding Merrill Lynch's trading floors — a testament to the depth of his expertise and his ability to deliver under pressure.
"Every SMB deserves the same technology edge as the Fortune 500."
Throughout his career at major financial institutions, Robert identified a critical gap: small and medium-sized businesses were being left behind when it came to technology. While large corporations had entire IT departments and enterprise-grade infrastructure, SMBs were often stuck with inadequate tools and reactive support.
Driven by a desire to close that gap, he founded Gradius IT Solutions — headquartered in Hackensack, NJ, and built on the same standards he applied in the most demanding enterprise environments on Wall Street. Today, Gradius serves clients across the Tri-State area and nationwide through a network of trusted partner MSPs.
Early Career
Networking & Trading Floor Support
Started in networking, rapidly evolved into critical trading floor IT support for major financial institutions across Wall Street.
Post 9/11
Rebuilding Merrill Lynch
Trusted with the critical mission of rebuilding Merrill Lynch's trading floor infrastructure after the September 11 attacks — one of the most complex IT recoveries in Wall Street history.
The Insight
Identifying the SMB Gap
While consulting for major firms, Robert saw firsthand how underserved small and medium businesses were. Enterprise tools, expertise, and proactive support simply weren't accessible to them.
Founded
Gradius IT Solutions — Hackensack, NJ
Launched in Northern New Jersey with a clear mission: enterprise-level IT for SMBs, at a fraction of the cost. Built on the same standards used in the world's most demanding environments.
Today
Tri-State & Nationwide
Serving clients directly across NJ, NY, and CT — plus nationwide through a vetted network of strategic MSP partners. One team, one standard, wherever you are.
Our Mission
To provide enterprise-level technology solutions to small and medium businesses at a fraction of the cost — so they have access to the same tools, support, and expertise as large corporations.
Our Vision
A world where no business is left behind because of technology. Every SMB deserves a managed IT partner that's just as committed to their success as they are — proactive, responsive, and forward-thinking.
Our Promise
Results you'll see within 30 to 90 days. Fewer trouble tickets. Less downtime. A technology environment that works before you even notice the problem. And a team that's always reachable when you need them.
The Values That Drive Everything We Do
These aren't words on a wall. They're the standards our clients hold us to every day.
Hackensack, New Jersey
We monitor, patch, and maintain your environment around the clock so problems are solved before they impact your business — not after.
U.S.-Based Team Only
Every engineer, analyst, and support technician is based in the United States. No overseas call centers. No exceptions. Ever.
Security First
Security isn't an add-on — it's a foundation. Every service we deliver is designed with cybersecurity and compliance built into it from day one.
Measurable Results
We don't ask you to take our word for it. Our value is visible — in fewer tickets, less downtime, and real ROI you can see in 30–90 days.
True Partnership
We learn your business, your goals, and your risk tolerance. Then we build technology strategy around them — as a true extension of your team.
Honest Communication
No jargon. No surprises. Transparent pricing, clear explanations, and direct communication — always. We tell you what you need to hear, not what's easiest to say.
We're Working While You're Not
When your business is closed for the night, our operations teams are still watching, responding, and protecting. Round-the-clock coverage isn't a feature — it's our baseline.
24/7 Help Desk
Real engineers available around the clock to resolve end-user issues, answer questions, and keep your team productive — no matter the hour.
- Live phone, email & chat support
- <15 min average response time
- U.S.-based technicians only
- Ticket tracking & reporting
Security Operations Center (SOC)
Our U.S.-based SOC monitors your environment for threats 24/7 — detecting, analyzing, and responding to security incidents before they become breaches.
- 24/7 threat detection & response
- SIEM & log monitoring
- Endpoint & email security
- Incident response & remediation
Network Operations Center (NOC)
Our NOC keeps your network, servers, and infrastructure healthy around the clock — proactively monitoring performance, catching issues before they escalate.
- 24/7 network & server monitoring
- Patch management & updates
- Uptime & performance alerts
- 99.9% uptime SLA
Field Engineers
When hands-on work is needed, our certified field engineers are dispatched to your location — across the Tri-State area and through our nationwide partner network.
- On-site support & deployments
- Hardware installs & cabling
- Nationwide dispatch available
- Certified & background-checked
The People Behind Gradius
Our leadership team brings deep enterprise experience across financial services, infrastructure, and managed services — delivering that expertise directly to your business.
Robert Joyce
Founder & CEO
27+ years in IT, including 23 years supporting hedge funds, global banks, and wealth management firms. Robert rebuilt Merrill Lynch's trading floors after 9/11 and founded Gradius to bring that enterprise expertise to SMBs. His hands-on leadership sets the standard for how every client is served.
Will
Senior Systems Engineer
A hands-on engineer and team leader who brings the same strategic and motivational approach from his coaching background into how he runs technical projects. Will emphasizes teamwork and high-performance culture on every engagement he leads.
Will
Senior Systems Engineer
A hands-on engineer and team leader who brings the same strategic and motivational approach from his coaching background into how he runs technical projects. Will emphasizes teamwork and high-performance culture on every engagement he leads.
Our Offices & Service Areas
Rooted in New Jersey and delivering managed IT services to businesses across the country through our strategic partner network.
Hackensack, New Jersey
2 University Plaza
Suite 100
Hackensack, NJ 07601
Tri-State & Nationwide
Directly serving NJ, NY, and CT. Nationwide coverage through our strategic MSP partner network — the same Gradius standards, wherever your business operates.
Ready to Meet Your New IT Team?
- Results visible in 30–90 days
- 100% U.S.-based team
- Enterprise standards, SMB pricing
