Gradius - IT Solutions Provider

Serving the Tri-State, Midwest, South Florida & Nationwide

IT Support That Shows Up,
Picks Up & Fixes It

When your technology breaks, your business slows down. Headquartered in New Jersey with satellite offices in the Midwest and South Florida, Gradius IT Solutions provides fast, reliable IT support across the Tri-State Area, Midwest, South Florida, and nationwide. You get a dedicated support team that responds in under 15 minutes, technicians who know your setup, and proactive monitoring that catches problems before they become emergencies.
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866-710-0308
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No long-term contracts
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Results in 30–90 days
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Dedicated support team
Free IT Assessment

Get IT Support That Actually Shows Up

No commitment. We respond within 1 business hour.
or call us directly
tel:+18667100308
99.9%
Uptime SLA Target
<15m
Avg Help Desk Response Time
24/7
NOC & SOC Coverage
What You Get

What Good IT Support Actually Looks Like

If you've had bad IT support, you know exactly what it costs: lost hours, missed deadlines and frustrated staff. Here's what you get when you switch to a team that actually delivers.

Someone Answers When You Call
A live technician responds to every call, email and ticket, with an average response under 15 minutes. No automated runaround and no endless queues.
Problems Fixed, Not Just Logged
We resolve issues, not tickets. Our technicians own each problem from first contact to full resolution, with no finger-pointing between vendors and no bouncing between departments.
Issues Caught Before They Shut You Down
Our NOC monitors every server, workstation and network device around the clock. Most issues are fixed overnight, before your team arrives and before anything breaks.
Cybersecurity Without the Complexity
Endpoint protection, email security, ransomware defense and a 24/7 U.S.-based SOC, all managed for you so your team stays protected without becoming security experts.
All Services

Every Technology Service Your Business Needs, One Call

Stop managing five different vendors for five different problems. Gradius covers every layer of your IT, from the daily help desk to long-term strategy, so you have one number to call and one team accountable for all of it.

IT Support & Help Desk
A full help desk, on-site engineers across the Tri-State Area, and proactive monitoring that catches problems before your team feels them, all for one flat monthly rate.
Cybersecurity & SOC
A 24/7 U.S.-based SOC, endpoint detection and response (EDR), email security and incident response that stop threats before they reach your business.
Cloud & Microsoft 365
Fully managed Microsoft 365, Azure, cloud migrations and virtual desktops, secured and supported so your team can work from anywhere.
Compliance as a Service
HIPAA, SOC 2, NIST, PCI DSS and CMMC. We run a GRC platform that keeps your technology aligned with your framework, plus risk assessments and audit-ready documentation so you're never scrambling.
Network Management
Managed firewalls, Wi-Fi, SD-WAN and 24/7 NOC monitoring for fast, reliable and secure networking at every office.
Secure AI as a Service
We identify where your team loses time, then build secure AI agents and automation workflows that give your business measurable hours back every week.

What Would Reliable IT Support Be Worth to Your Business?

Most businesses don't know how much bad IT is costing them until they see the comparison. Book a free assessment and we'll audit your setup, show you the gaps, and give you a flat-rate number to fix them. No pressure, no obligation.

Book Free Assessment
866-710-0308
Why Businesses Choose Gradius

IT Support That Works the Way Your Business Needs It To

Most IT companies keep you waiting. Gradius is built around the opposite: fast response, real accountability, and a team that already knows your environment before the problem starts.

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On-Site Across the Tri-State, Midwest & South Florida When You Need It
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Average Response Under 15 Minutes
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Trained Technicians, No Runaround, No Scripts
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One Number. Everything Covered. No Surprises.
Fast, Expert Support on Every Ticket and Every Call
FAQ

Common Questions About IT Support

What does IT support from Gradius actually include?
How fast do you actually respond when something breaks?
Do you offer on-site IT support?
What's the difference between IT support and managed IT services?
How quickly can you get our business set up?
Do you support small businesses or only larger companies?
Getting Started

From First Call to Full Coverage in Days, Not Months

No disruption. No lengthy onboarding. A fast, smooth transition to a partner that has your back from day one.

01

Free Assessment

We review your entire technology environment, including devices, network, cloud, security, backup and your current support setup, and give you a plain-English picture of what's working, what isn't, and what it costs to fix it.

02

Custom Proposal

A flat-rate IT support plan built for your actual headcount, locations and systems, not a one-size-fits-all package that overcharges small teams and underserves growing ones.

03

Smooth Onboarding

Our engineers deploy, configure and meet your team, typically live within 1 to 2 weeks without disrupting daily operations.

04

Ongoing Partnership

24/7 NOC and SOC monitoring, a responsive help desk, proactive patching, and a dedicated account manager who reviews your environment and roadmap with you every quarter.

Start with a Free Assessment →
FAQ

Common Questions About IT Support

Our IT support covers everything your business needs: a full help desk, on-site engineers across the Tri-State Area, 24/7 NOC monitoring of your devices and network, endpoint security and patch management, Microsoft 365 and cloud administration, network and firewall management, backup and disaster recovery, and quarterly strategy reviews. It all comes in one flat monthly rate with no per-ticket charges or surprise invoices.

Every support request, by phone, email or portal, gets a response from a live technician, with an average response time under 15 minutes. Critical issues that affect your entire operation go straight to a senior engineer. For urgent on-site needs in the Tri-State Area, we typically dispatch the same business day.

Yes. Our engineers work on-site across Bergen, Hudson, Essex, Passaic, Union, Morris, Middlesex, Somerset and Sussex Counties in NJ, Westchester and Rockland Counties in NY, and Fairfield County in CT. We also support clients through our satellite offices in the Midwest and South Florida. Typical on-site work includes hardware installations, network builds, workstation setups, office moves and anything that needs hands on equipment.

IT support usually means reactive help: something breaks, you call, and a technician fixes it. Managed IT services goes further, with proactive 24/7 monitoring, automated patching, strategic planning and a team that prevents problems before they happen. Gradius includes both in one flat-rate plan, so you get fast on-demand support and the stability of a fully managed environment.

Most businesses are fully onboarded within 1 to 2 weeks. Our engineers handle the whole transition, including documenting your environment, deploying monitoring agents, configuring security tools, connecting your cloud accounts and briefing your team, without disrupting your daily operations. You don't need to manage the switchover. That's our job.

We support businesses of all sizes, from 5-person professional service firms to multi-location companies with 300+ employees. Our flat-rate plans are sized to your actual headcount and environment, so small businesses get enterprise-level IT support without the enterprise price tag. Industries we serve include legal, healthcare, financial services, construction, manufacturing, real estate, insurance, nonprofits and more.

Service Area

IT Support Across the Tri-State, Midwest, South Florida & Nationwide

Headquartered in New Jersey with satellite offices in the Midwest and South Florida, Gradius IT Solutions provides IT support across the Tri-State Area, Midwest, South Florida, and nationwide.

New Jersey

Bergen County, NJ Passaic County, NJ Hudson County, NJ Essex County, NJ Morris County, NJ Middlesex County, NJ Somerset County, NJ Union County, NJ Sussex County, NJ

New York

Westchester County, NY Rockland County, NY

Connecticut

Fairfield County, CT

South Florida

Miami-Dade County, FL Broward County, FL Palm Beach County, FL

Kansas City Area

Kansas City, MO Jackson County, MO Kansas City, KS Johnson County, KS
Proof, not promises

Trusted by 40+ businesses that needed one accountable IT partner

<15 min
average first response
40+
businesses supported
1,200+
endpoints managed and protected
50+
years of combined IT experience
“What I like most about Gradius is that they take ownership. I am not chasing different vendors or trying to figure out who is responsible when something comes up.”Michael, Financial Services
  • 34-person healthcare practice: needed stronger security and better HIPAA preparedness. Gradius improved protection, monitoring, backups and ongoing IT support.
  • 22-person financial firm: inconsistent support and growing security concerns. Gradius standardized the environment, strengthened cybersecurity and became their single technology partner.
  • 17-person professional services firm: too many vendors and no clear ownership. Gradius consolidated IT and security under one accountable partner.
See client case studies
Free IT Assessment

Better IT Support Starts with One Phone Call

You shouldn’t need to think about your technology. It should just work. Book a free IT assessment and see exactly what Gradius would do for your business. No contracts required to start, and no pressure to sign anything on the call.
Book a Free Assessment
866-710-0308