Gradius - IT Solutions Provider
Insurance Agency IT Support | NJ, NY & CT | Gradius IT Solutions
Now Serving NJ, NY & CT

Insurance Agency IT SupportApplied Epic. AMS360. HawkSoft.
NY DFS Part 500. Protected.

Insurance agencies run on their AMS — when Applied Epic, AMS360, HawkSoft, EZLynx, or Vertafore goes down, producers can't quote, can't service clients, and can't process renewals. NY DFS Part 500 imposes specific cybersecurity requirements on licensed insurance entities in New York. The NAIC Insurance Data Security Model Law creates obligations in New Jersey and Connecticut. And a data breach at an insurance agency exposes client SSNs, health information, and financial data — with E&O implications that no carrier wants to discuss after the fact. Gradius delivers IT support built for insurance agencies — AMS uptime, regulatory compliance, and client data protection across NJ, NY & CT.

📋 Get a Free Assessment → 📞 866-710-0308
✓
Applied Epic, AMS360 & HawkSoft support
✓
NY DFS Part 500 & NAIC compliant
✓
Client data & E&O risk protection
Free IT Assessment — Insurance Agency
IT Built for Insurance Agencies —
AMS Up. Compliant. Protected.
No commitment. We respond within 1 business hour.
or call us directly
📞 866-710-0308
99.9%
Uptime SLA Target
<15m
Response Time
24/7
NOC & SOC
AMS
Uptime Focus
Insurance Agency IT Support — NJ, NY & CT Applied Epic, AMS360 & HawkSoft Support EZLynx & Vertafore Support NY DFS Part 500 Compliance NAIC Data Security Model Law — NJ & CT Client Data & E&O Risk Protection 24/7 NOC & U.S.-Based SOC On-Site Engineers — NJ, NY & CT Flat-Rate Pricing — No Surprises Insurance Agency IT Support — NJ, NY & CT Applied Epic, AMS360 & HawkSoft Support EZLynx & Vertafore Support NY DFS Part 500 Compliance NAIC Data Security Model Law — NJ & CT Client Data & E&O Risk Protection 24/7 NOC & U.S.-Based SOC On-Site Engineers — NJ, NY & CT Flat-Rate Pricing — No Surprises
99.9%
Uptime SLA
Target
<15m
Avg Help Desk
Response Time
24/7
NOC & SOC
Coverage
AMS
Uptime
Protected
What You Get

What Insurance Agencies Get When IT
Is Built Around Agency Operations

Insurance agencies have IT requirements shaped by AMS dependency, regulatory compliance obligations under NY DFS Part 500 and the NAIC model law, and client data that carries both privacy and E&O liability. Here's what Gradius delivers for NJ, NY & CT insurance agencies.

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AMS Uptime — Applied Epic, AMS360, HawkSoft, EZLynx & Vertafore
Your Agency Management System is the operational core of every producer, CSR, and account manager in your agency. When Applied Epic, AMS360, HawkSoft, EZLynx, Vertafore, or any other AMS goes down, quoting stops, servicing stops, and renewals get missed. Gradius monitors AMS infrastructure, network dependencies, and connectivity so AMS outages are rare — and when issues emerge, we resolve them before they affect an active client interaction.
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NY DFS Part 500 Compliance — Built & Maintained for Licensed Entities
NY DFS Part 500 requires licensed insurance entities operating in New York — including agencies — to implement a comprehensive cybersecurity program with a CISO designation, risk assessment, technical controls, incident reporting, and annual certification to the DFS. The requirements are specific, documented, and subject to examination. Gradius builds NY DFS Part 500-compliant cybersecurity programs for insurance agencies and maintains compliance continuously so DFS examination never catches your agency in a gap.
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NAIC Insurance Data Security Model Law — NJ & CT Compliance
New Jersey and Connecticut have adopted versions of the NAIC Insurance Data Security Model Law, which requires insurance licensees to implement an information security program, conduct risk assessments, oversee third-party service providers, and notify regulators of cybersecurity events. Gradius builds and maintains the information security programs these statutes require — so NJ and CT agencies have documented compliance rather than undocumented exposure.
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Client Data & E&O Risk Protection — SSNs, Health & Financial Data
Insurance agency client files contain Social Security numbers, health information, financial data, and claims history — data that creates both regulatory and E&O liability exposure in a breach. A data breach at an agency can trigger state insurance department notification requirements, carrier E&O coverage questions, and client notification obligations under state breach laws. We implement access controls, encryption, endpoint security, and immutable backup to protect client data throughout its lifecycle.
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Fast Support — Producers & CSRs Covered Under 15 Minutes
When a producer's AMS access fails mid-quote or a CSR can't pull up a client file during a service call, response time matters. Gradius responds in under 15 minutes to every call and ticket — resolving AMS connectivity issues, email problems, application errors, and workstation failures fast so your producers and CSRs stay productive and client interactions don't stall on IT.
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Flat-Rate IT — Predictable Overhead for the Full Agency
No per-ticket charges, no emergency billing when the AMS needs urgent attention, no scope creep as the agency grows. One predictable flat monthly rate per user — so agency principals and office managers can budget IT like any other operating cost and stop being surprised by technology invoices during renewal season.
All Services

Every IT Service Insurance Agencies
in NJ, NY & CT Need Under One Roof

One partner. One bill. AMS support, NY DFS Part 500 and NAIC compliance, client data protection, cybersecurity, and fast help desk — delivered by a team that understands insurance agency operations and the regulatory environment.

Get a Free Assessment →
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Insurance Agency IT
IT Support for Insurance Agencies

Complete IT support for P&C, life, health, and commercial insurance agencies — AMS support (Applied Epic, AMS360, HawkSoft, EZLynx, Vertafore), NY DFS Part 500 compliance, NAIC data security, client data protection, and 24/7 monitoring across NJ, NY & CT. Flat-rate per user, no surprises.

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Cybersecurity
Cybersecurity & SOC

24/7 U.S.-based SOC, endpoint detection & response (EDR), email security, and incident response — stopping threats before they impact your business.

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Cloud
Cloud & Microsoft 365

Fully managed Microsoft 365, Azure, cloud migrations, and virtual desktop — secured, optimized, and supported so your team works seamlessly from anywhere.

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Compliance
Compliance as a Service

HIPAA, SOC 2, NIST, PCI DSS, CMMC — ongoing compliance management, risk assessments, and audit-ready documentation so you're never scrambling.

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Networking
Network Management

Managed firewalls, Wi-Fi infrastructure, SD-WAN, and 24/7 NOC monitoring — fast, reliable, and secure networking at every office location.

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AI & Automation
Secure AI as a Service

We identify where your team loses time, then build secure AI agents and automation workflows that give your business measurable hours back every week.

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Communications
VoIP & Business Communications

Cloud VoIP, Microsoft Teams voice, and unified communications — modernize your phone system, cut costs up to 50%, and keep your team connected everywhere.

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Strategy
IT Consulting & vCIO

CIO-level technology roadmaps, vendor management, and budget planning — without the $180K salary. Vendor-neutral. Strategy-first. Built around your goals.

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Infrastructure
Low Voltage & AV Integration

Structured cabling, conference room AV, digital signage, access control, and IP surveillance — designed, installed, and supported under one roof.

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On-Site
On-Site IT Support & Smart Hands

Certified engineers dispatched to your location for equipment installs, hands-on troubleshooting, office moves, and infrastructure upgrades — nationwide coverage.

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Data Center
Remote Hands & Data Center

Certified engineers positioned nationwide for remote hands, smart hands, and data center deployments — available 24/7 with rapid dispatch.

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Partners
Strategic Technology Partners

Partnerships with Microsoft, Cisco, SentinelOne, and more — we source the right technology at the right price and manage vendor relationships on your behalf.

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Is Your Insurance Agency NY DFS Compliant?
Is Your AMS Protected If Something Goes Wrong?

Many insurance agencies in NJ, NY & CT are either unaware of their NY DFS Part 500 and NAIC obligations or haven't fully implemented the required programs. Book a free assessment and find out where your agency stands on both compliance and AMS protection before a regulator or a breach forces the conversation.

📋 Book Free Assessment 📞 866-710-0308
Why Insurance Agencies Choose Gradius

IT That Understands Insurance Agency Operations,
Compliance & AMS Dependency

Most IT providers don't understand that an insurance agency's operations are built around the AMS, that NY DFS Part 500 and the NAIC model law impose specific documented requirements, and that a client data breach creates regulatory and E&O exposure that a generic cybersecurity program doesn't address. Gradius builds IT programs around those insurance-specific realities.

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AMS Expertise — Applied Epic, AMS360, HawkSoft, EZLynx & Vertafore
We understand the Agency Management System platforms used by P&C, life, health, and commercial insurance agencies — Applied Epic (Vertafore), AMS360, HawkSoft, EZLynx, Agency Matrix, and others. We understand how AMS platforms connect to carrier portals, rating engines, document management, and email — and we troubleshoot AMS-related IT issues without requiring an agency principal to explain insurance software to a technician who has never seen it.
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NY DFS Part 500 & NAIC Compliance — Built, Documented & Maintained
NY DFS Part 500 requires a documented cybersecurity program with CISO designation, risk assessment, specific technical controls, annual certification, and incident reporting. The NAIC Insurance Data Security Model Law imposes comparable requirements in NJ and CT. Gradius builds and maintains compliant programs for insurance agencies — conducting required risk assessments, implementing technical safeguards, maintaining documentation, and preparing the annual certifications so your agency is examination-ready at all times.
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Client Data Security — E&O Risk Reduction Through IT Controls
An insurance agency data breach doesn't just create notification obligations — it creates E&O coverage questions with carriers who will ask what security controls were in place at the time of the incident. We implement the layered security controls that reduce both breach probability and post-breach E&O exposure: access controls, encryption, endpoint protection, email security, and immutable backup — with documentation that demonstrates a reasonable security standard was maintained.
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On-Site Engineers — NJ, NY & CT Insurance Agencies, Fast Response
Gradius is headquartered in Hackensack with U.S.-based on-site engineers covering the full Tri-State area. When a workstation failure affects a producer mid-day, a server needs hands-on attention, or a new location needs IT setup, we dispatch efficiently. Insurance agencies with multiple office locations across NJ, NY & CT get consistent support quality at every location.
Get a Free Assessment →
99.9%
Uptime SLA
Target
<15m
Avg Response
Time
24/7
NOC, SOC &
Help Desk
30–90
Days to
See Results
100%
U.S.-Based On-Site Engineers — NJ, NY & CT Insurance Agencies
Getting Started

From First Call to Full Coverage
in Days — Not Months

No disruption. No lengthy onboarding. A fast, smooth transition to a partner that has your back from day one.

01
Free Assessment
A Gradius engineer audits your insurance agency's IT environment — AMS infrastructure and connectivity, NY DFS Part 500 and NAIC compliance posture, client data security controls, backup integrity, and network configuration — and gives you an honest picture of where your agency stands. At no cost, no obligation.
02
Custom Proposal
A flat-rate plan built specifically for your insurance agency — sized to your staff count, your AMS platform, your regulatory compliance obligations, and your client data security requirements. Not a generic package that ignores the insurance-specific requirements your agency actually faces.
03
Smooth Onboarding
Our engineers deploy, configure, and meet your team — typically live within 1–2 weeks without disrupting daily operations.
04
Ongoing Partnership
24/7 AMS and infrastructure monitoring, NY DFS Part 500 and NAIC compliance maintenance, proactive security operations, and quarterly reviews that keep your compliance program current and your technology environment ahead of issues rather than behind them.
FAQ

Common Questions About
IT Support for Insurance Agencies

Our IT support for insurance agencies includes AMS uptime monitoring and support (Applied Epic, AMS360, HawkSoft, EZLynx, Vertafore, and others), NY DFS Part 500 cybersecurity program development and maintenance, NAIC Insurance Data Security Model Law compliance for NJ and CT agencies, client data protection and access controls, 24/7 NOC and SOC monitoring, endpoint security and EDR, email security, backup and disaster recovery, and on-site support across NJ, NY & CT — all under a flat monthly rate per user with no per-ticket charges.
Yes. NY DFS Part 500 applies to entities licensed, registered, or required to be licensed or registered by the New York State Department of Financial Services — which includes insurance agencies licensed in New York. The regulation requires a documented cybersecurity program including a CISO designation, annual risk assessment, specific technical controls (MFA, encryption, access controls, incident response, penetration testing), and annual certification to the DFS Superintendent. Agencies that operate across state lines but are licensed in NY are covered. Many agencies are unaware of the full scope of these obligations or haven't implemented programs that would withstand DFS examination. Gradius builds and maintains compliant programs specifically for NY-licensed insurance agencies.
Yes. We support the major Agency Management System platforms used by insurance agencies — Applied Epic (both cloud-hosted and on-premise), Vertafore AMS360, HawkSoft, EZLynx, Agency Matrix, and others. We understand how each platform connects to carrier portals, rating systems, document storage, and agency workflows — and troubleshoot AMS-related IT issues with the operational context of an insurance agency rather than treating them as generic software tickets. We also manage licensing and support coordination with AMS vendors when escalation is needed.
A data breach at an insurance agency creates multiple categories of exposure. First, regulatory: NY DFS Part 500, the NAIC model law, and state breach notification statutes all create notification and remediation obligations that generate legal costs and potential fines. Second, E&O: carriers writing professional liability coverage for insurance agencies will examine the security controls in place at the time of a breach — inadequate controls can create coverage disputes or exclusions. Third, client loss: clients whose personal data is exposed have legitimate reasons to move their business. The combination of regulatory exposure, E&O risk, and client impact makes client data security one of the highest-stakes technology decisions an agency makes. Gradius implements controls that reduce the probability of a breach and document a reasonable security standard that supports E&O coverage defense if one occurs.
Most insurance agencies are fully onboarded within 1–2 weeks. Our engineers handle the complete transition — auditing the AMS infrastructure, deploying monitoring and security agents, beginning the NY DFS Part 500 and NAIC compliance assessment, and meeting your team — without disrupting active client service workflows. For agencies with pressing compliance timelines — a DFS examination approaching, a carrier audit, or a pending E&O renewal — we can prioritize the compliance assessment and documentation work on an accelerated schedule.
No long-term lock-ins. We offer month-to-month and annual agreements — your choice. Insurance agencies stay with Gradius because the AMS runs reliably, compliance programs are maintained without requiring internal staff to become cybersecurity specialists, and client data is protected in a way that supports both regulatory standing and E&O coverage. We earn the renewal every month through performance.
Service Area

Insurance Agency IT Support Across
NJ, NY & CT

Gradius IT Solutions serves businesses throughout the Tri-State area. Headquartered in Hackensack, NJ with coverage across Bergen, Hudson, Passaic, Essex, Union, Morris, Middlesex, Somerset, Sussex, Westchester, Rockland, and Fairfield Counties.

Free Insurance Agency IT Assessment — NJ, NY & CT

AMS Up. NY DFS Compliant.
Client Data Protected.

Gradius delivers IT support built for insurance agencies — AMS uptime, NY DFS Part 500 and NAIC compliance, client data protection, and flat-rate pricing across NJ, NY & CT. Book your free assessment today.

📋 Book a Free Assessment 📞 866-710-0308
No contracts required
100% U.S.-based team
Results in 30–90 days
Hackensack, NJ based

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