Office 365 SupportUnder 15 Minutes. Real Technicians.
Office 365 Issues Resolved — Not Escalated.

Gradius supports every category of Office 365 and Microsoft 365 issue: email and Outlook — Outlook not connecting, email not sending or receiving, DMARC/SPF causing spam folder delivery, shared mailboxes not updating, calendar sync issues; Teams and SharePoint — Teams not loading, audio/video issues in meetings, SharePoint permissions errors, OneDrive not syncing, external sharing problems; account and access — account lockouts, MFA enrollment issues on new devices, admin account locked out of tenant, shared mailbox access, user provisioning; Office apps — Word/Excel/PowerPoint/Outlook not activating, Office showing as unlicensed, Office apps crashing, version conflicts; and admin-level changes — distribution list management, mail flow rules, shared mailbox creation, Teams policy configuration, SharePoint permission management, license assignment and management. Under-15-minute response on all of these. Flat-rate, no per-ticket charges.

Microsoft's support model for Microsoft 365 business subscribers prioritizes self-service — the Microsoft 365 Admin Center includes diagnostic tools and automated issue detection that resolves some issues without human involvement. For issues that require human support, Microsoft routes business subscribers to a support queue with hold times that can be significant, agents who follow scripted troubleshooting processes rather than platform-level expertise, and escalation procedures for complex issues that can extend resolution timelines to days. Microsoft support also can't access the customer's tenant to make configuration changes on their behalf without going through an extended verification process. For routine but urgent Office 365 issues — an employee locked out before a client call, email down for a key team member — this experience is genuinely painful. Gradius is the answer to that frustration: under-15-minute response, admin-level access already in place, and technicians who know the platform.

Microsoft rebranded Office 365 to Microsoft 365 in 2020, but many businesses and users still refer to the platform as "Office 365" — both terms refer to the same Microsoft cloud subscription platform that includes Exchange Online (email), Teams (meetings and chat), SharePoint (file storage and collaboration), OneDrive (personal cloud storage), and the desktop Office applications (Word, Excel, PowerPoint, Outlook). Microsoft has expanded the Microsoft 365 brand to include additional security and management tools (Microsoft Intune, Microsoft Defender) under higher-tier plans. Whether you call it Office 365 or Microsoft 365, Gradius supports the complete platform — email, Teams, SharePoint, OneDrive, Office apps, account management, and admin-level configuration — under the same response guarantee.

Some issues can be resolved without admin access — device-level Outlook configuration, Office app activation on a specific computer, and some account-level settings that the user or a delegated admin can adjust. But many common Office 365 issues require admin access to resolve at the root cause: email delivery failures caused by mail flow rules or DNS misconfiguration, shared mailbox permissions, tenant-level Teams policies, SharePoint permission inheritance, and license assignment errors all require Microsoft 365 Admin Center access to fix. Without admin access, a support provider can troubleshoot on the user's device but has to tell the user to either fix the admin-level issue themselves or contact Microsoft. Gradius obtains admin access to the tenants of managed clients as part of the engagement — so issues that require admin intervention are resolved on the same call, not escalated to a separate process.

No long-term lock-ins. We offer month-to-month and annual agreements. Businesses stay with Gradius Office 365 support because when something breaks, it gets fixed in under 15 minutes — not escalated to Microsoft, not put in a queue, not worked around. The flat rate means every call is covered without per-ticket charges that make people reluctant to call when they should. We earn the renewal every month through performance.

We serve 12+ industries in NJ, NY & CT including healthcare, legal, financial services, construction, manufacturing, real estate, insurance, architecture, professional services, restaurants, nonprofits, and general business — each with specialized compliance and operational expertise built in.