Client Success Stories
Real outcomes. Measurable results.
How Gradius IT Solutions helps small and mid-sized businesses across New Jersey, New York, Connecticut, and beyond reduce cybersecurity risk, strengthen compliance, and eliminate downtime with security-first managed IT — across 20 industries.
Representative examples of the outcomes we deliver across the industries we serve. Scenarios are illustrative of typical engagements; individual results vary.
Healthcare · HIPAA
CASE 01
Client Success Story · Specialty Medical Group
Closed a HIPAA gap and stopped ransomware at the door after a near-miss phishing attack.
Industry
Healthcare
Size
24 staff · 1 location
Region
Northern New Jersey
Engagement
Managed IT + MSSP
The Challenge
- A phishing email nearly compromised an admin account
- Flat network — no separation of clinical and guest systems
- Antivirus only; no 24/7 monitoring or threat detection
- Backups ran but were never tested; no HIPAA risk assessment
The Gradius Solution
- 24/7 SOC with managed EDR on every endpoint and server
- Network segmentation isolating clinical, admin & guest traffic
- Immutable backups with a tested disaster-recovery plan
- HIPAA risk assessment, policies & remediation roadmap
- Phishing simulations, training & M365 MFA hardening
Results
100%
of HIPAA risk-assessment gaps remediated
<4hr
recovery time, down from ~3 days
24/7
SOC monitoring & response
2%
phishing click-rate, down from 22%
Services deployed
Managed SOC / MDRManaged EDRBDRHIPAA ComplianceM365 SecurityAwareness Training
The outcome
Audit-ready HIPAA compliance and around-the-clock ransomware protection — without disrupting patient care.
Financial · RIA
CASE 02
Client Success Story · Registered Investment Advisor
Qualified for cyber insurance and passed a mock SEC exam by closing control gaps in weeks.
Industry
Wealth management
Size
18 employees
Region
New York, NY
Engagement
MSSP + vCIO
The Challenge
- Cyber insurance renewal required controls they didn't have
- No enforced MFA and no endpoint detection on devices
- Remote advisors on unmanaged home networks
- Email a target for wire-fraud; no written security program
The Gradius Solution
- MFA & conditional access across all users and apps
- Managed EDR/MDR with 24/7 threat monitoring
- Advanced email security + DMARC to stop impersonation
- Immutable, tested backups aligned to recovery needs
- WISP, incident response plan & vCIO roadmap
Results
✓
Qualified for cyber insurance at a lower premium
100%
MFA coverage across users & apps
0
email-fraud incidents since deployment
3wk
to close the insurer's required controls
Services deployed
Managed SOC / MDRMFA & Conditional AccessEmail SecurityM365 SecurityvCIO / ComplianceBDR
The outcome
Cyber-insurance approved and exam-ready controls in place within weeks, not months.
Legal
CASE 03
Client Success Story · Boutique Litigation Firm
Recovered lost billable hours by turning break/fix chaos into proactive, monitored IT.
Industry
Legal (litigation)
Size
22 attorneys & staff
Region
Connecticut
Engagement
Managed IT + vCIO
The Challenge
- Recurring outages interrupting attorneys mid-matter
- Slow, reactive support that only showed up after a break
- Sluggish document access; no secure remote option
- Confidential client data with no continuity plan
The Gradius Solution
- Proactive monitoring & patching across all systems
- Help desk with defined SLAs and fast escalation
- Document access optimization + secure remote access
- Backup, disaster recovery & tested business continuity
- Endpoint security, MFA & a vCIO technology roadmap
Results
72%
reduction in unplanned downtime
18min
average first response, down from hours
~40hr
billable hours recovered per month
99.9%
core systems uptime
Services deployed
Managed ITProactive MonitoringHelp Desk (SLA)BDR / ContinuityEndpoint SecurityvCIO
The outcome
Proactive, monitored IT that quietly hands billable hours back to the attorneys.
Municipal · CJIS
CASE 04
Client Success Story · Township & Police Department
Modernized aging systems while bringing the department in line with CJIS security practices.
Industry
Local government
Size
~40 users
Region
New Jersey
Engagement
MSSP + modernization
The Challenge
- Gaps against CJIS security policy requirements
- Aging network and servers nearing end of life
- Limited monitoring; no formal incident response process
- Zero tolerance for downtime on records systems
The Gradius Solution
- CJIS-aligned controls: MFA, access control, encryption, logging
- 24/7 SOC monitoring with a documented IR plan
- Phased network & server modernization with segmentation
- Backup and disaster recovery for critical systems
- Public-sector awareness training & compliance reviews
Results
✓
Audit-ready against CJIS security controls
65%
faster detect & respond time
0
unplanned outages on critical systems
100%
of end-of-life gear modernized
Services deployed
Managed SOCCJIS ComplianceNetwork ModernizationIncident ResponseBDRAwareness Training
The outcome
CJIS-aligned, monitored systems and modernized infrastructure — with zero critical downtime.
Construction · Engineering
CASE 05
Client Success Story · Civil Engineering Firm
Sped up large-file CAD workflows and stabilized remote access across every job site.
Industry
Construction / civil eng.
Size
~32 users · office + field
Region
New Jersey
Engagement
Managed IT + infrastructure
The Challenge
- Engineers losing hours waiting on large CAD/BIM files
- Unstable VPN dropping remote and field connections
- Inconsistent connectivity and setups at job sites
- Aging servers with no standardization across locations
The Gradius Solution
- High-performance file infrastructure tuned for CAD/BIM
- Reliable, secure remote access replacing the failing VPN
- Standardized job-site connectivity and device configs
- Managed EDR and 24/7 monitoring across all endpoints
- Backup, disaster recovery & one standardized stack
Results
3×
faster access to large design files
99.9%
remote-access uptime
40%
fewer IT-related project delays
1
standardized environment across sites
Services deployed
Infrastructure & CloudSecure Remote AccessManaged ITManaged EDRBDRStandardization
The outcome
Fast file access and rock-solid connectivity across the office and every job site.
Co-Managed IT
CASE 06
Client Success Story · Growing Manufacturer
Gave a one-person internal IT team 24/7 security coverage without replacing them.
Industry
Manufacturing
Size
~70 users · 1 internal IT
Region
New York
Engagement
Co-managed IT + MSSP
The Challenge
- A solo internal IT admin buried in daily tickets
- No 24/7 security monitoring or after-hours coverage
- Patching and monitoring falling behind under load
- No senior strategy or technology roadmap
The Gradius Solution
- Co-managed model — internal IT keeps ownership & control
- 24/7 SOC / MDR adding always-on security coverage
- Managed patching, monitoring & help-desk overflow
- Full stack: EDR, MFA, email security & training
- vCIO strategy, roadmap & disaster recovery
Results
24/7
coverage added, zero internal headcount change
60%
of internal time freed for projects
98%
patch compliance, up from ~70%
1
shared roadmap aligned to growth
Services deployed
Co-Managed ITManaged SOC / MDRPatch ManagementManaged EDRvCIOBDR
The outcome
24/7 coverage and a freed-up internal team — without adding a single headcount.
Accounting · CPA
CASE 07
Client Success Story · CPA & Tax Firm
Ran an entire tax season with zero downtime and zero security scares.
Industry
Accounting / CPA
Size
~20 staff
Region
Connecticut
Engagement
Managed IT + MSSP
The Challenge
- Downtime during tax season is simply not an option
- Sensitive financial data & client PII to protect
- Email phishing and no enforced MFA
- Cyber insurance requirements and a busy-season remote surge
The Gradius Solution
- MFA & conditional access across all users
- Managed EDR/MDR with 24/7 monitoring
- Email security + DMARC to block phishing & fraud
- Immutable, tested backups and secure remote access
- Security awareness training & vCIO guidance
Results
0
hours of downtime through peak tax season
100%
MFA coverage across the firm
✓
Met all cyber-insurance controls
3%
phishing click-rate, down from 24%
Services deployed
Managed SOC / MDRMFA & Conditional AccessEmail SecurityM365 SecurityBDRAwareness Training
The outcome
Peak season ran flat-out — no downtime, no breaches, and every insurer control met.
Dental
CASE 08
Client Success Story · Multi-Op Dental Practice
Locked down patient records and imaging so the schedule never skips a beat.
Industry
Dental
Size
~15 users
Region
New Jersey
Engagement
Managed IT + MSSP
The Challenge
- HIPAA obligations for records and imaging
- Practice-management & imaging software downtime risk
- Ransomware exposure with unreliable backups
- Front-desk staff targeted by phishing
The Gradius Solution
- Managed EDR with 24/7 SOC monitoring
- HIPAA risk assessment, policies & remediation
- Immutable, tested backups for records and imaging
- Network segmentation for imaging and PMS systems
- MFA hardening and security awareness training
Results
100%
of HIPAA gaps remediated
<2hr
recovery time for critical systems
99.9%
imaging & scheduling uptime
0
ransomware incidents post-deployment
Services deployed
Managed EDRManaged SOCHIPAA ComplianceBDRNetwork SegmentationAwareness Training
The outcome
Reliable, compliant systems — imaging and scheduling stay up all day, every day.
Veterinary
CASE 09
Client Success Story · Veterinary Clinic
Kept exam rooms and records online so the team stays focused on patients.
Industry
Veterinary
Size
~18 users
Region
New York
Engagement
Managed IT + MSSP
The Challenge
- Practice-information-management software downtime
- Multiple workstations across busy exam rooms
- Unreliable backups and no monitoring
- Rising phishing aimed at front-desk staff
The Gradius Solution
- Managed IT with proactive 24/7 monitoring
- Managed EDR across all workstations
- Reliable backup and tested disaster recovery
- Stabilized network and WiFi across exam rooms
- M365 security and awareness training
Results
99.9%
uptime for records & scheduling
15min
average support response
✓
Tested, reliable recovery in place
0
major disruptions since onboarding
Services deployed
Managed ITManaged EDRBDRNetwork / WiFiM365 SecurityHelp Desk
The outcome
Vets and techs stay focused on patients while the technology just works in the background.
Insurance
CASE 10
Client Success Story · Independent Insurance Agency
Met every insurer control and shut the door on wire-fraud email scams.
Industry
Insurance
Size
~25 users
Region
New Jersey
Engagement
MSSP + vCIO
The Challenge
- Client PII and carrier data to protect
- Cyber-insurance and E&O security requirements
- Agency-management-system uptime and remote producers
- Email impersonation and wire-fraud attempts
The Gradius Solution
- MFA & conditional access for all users and apps
- Managed EDR/MDR with 24/7 monitoring
- Email security + DMARC to stop impersonation
- Secure remote access and tested backups
- WISP, vCIO roadmap and awareness training
Results
✓
Qualified for cyber insurance
0
successful wire-fraud incidents
100%
MFA coverage across the agency
99.9%
AMS uptime
Services deployed
Managed SOC / MDRMFA & Conditional AccessEmail SecurityM365 SecurityvCIO / ComplianceBDR
The outcome
Client data locked down, every insurer control met, and wire-fraud attempts hitting a wall.
Real Estate · Property Mgmt
CASE 11
Client Success Story · Real Estate & Property Management
Secured agents in the field and blocked the wire-fraud scams that target real estate.
Industry
Real estate
Size
~30 users · multi-office
Region
New York, NY
Engagement
Managed IT + MSSP
The Challenge
- Agents working from the field on mixed devices
- Real estate a prime target for wire-fraud email scams
- Property-management software uptime across offices
- No standardization between locations
The Gradius Solution
- MFA & conditional access on every account
- Email security + DMARC to block wire-fraud attempts
- Managed EDR and secure remote / mobile access
- Standardized technology stack across offices
- Backups and security awareness training
Results
0
successful wire-fraud incidents
100%
MFA coverage across agents & staff
1
standardized environment across offices
99.9%
core systems uptime
Services deployed
Email SecurityMFA & Conditional AccessManaged EDRSecure Remote AccessStandardizationAwareness Training
The outcome
Agents work securely from anywhere, and wire-fraud attempts run straight into a wall.
Architecture
CASE 12
Client Success Story · Architecture Firm
Ended the wait on huge Revit files and made hybrid collaboration effortless.
Industry
Architecture
Size
~20 users
Region
Connecticut
Engagement
Managed IT + infrastructure
The Challenge
- Large CAD / BIM / Revit files slow to open and share
- Hybrid collaboration hampered by aging infrastructure
- Design IP with limited protection
- Old workstations and servers due for refresh
The Gradius Solution
- High-performance file infrastructure tuned for BIM
- Secure remote access for hybrid teams
- Managed EDR and 24/7 monitoring
- Backup and disaster recovery protecting project IP
- Standardized, refreshed workstation stack
Results
3×
faster access to large model files
99.9%
hybrid remote-access uptime
✓
Design IP protected & recoverable
40%
fewer file-related slowdowns
Services deployed
Infrastructure & CloudSecure Remote AccessManaged ITManaged EDRBDRStandardization
The outcome
Designers stopped waiting on files and started collaborating from anywhere.
Logistics · Warehousing
CASE 13
Client Success Story · Logistics & Warehousing
Kept the WMS and warehouse network up so shipping never stops at peak volume.
Industry
Logistics / warehousing
Size
~45 users
Region
New Jersey
Engagement
Managed IT + MSSP
The Challenge
- Warehouse-management-system downtime halts operations
- Spotty warehouse WiFi and scanner connectivity
- Ransomware could shut down shipping overnight
- Aging network with limited monitoring
The Gradius Solution
- Modernized warehouse network and WiFi coverage
- 24/7 SOC with managed EDR across endpoints
- Immutable backups and a tested DR plan
- WMS uptime monitoring and rapid response
- Security awareness training for staff
Results
99.9%
WMS uptime at peak volume
✓
Full warehouse WiFi & scanner coverage
0
ransomware-driven shipping stoppages
24/7
monitoring & response
Services deployed
Managed SOC / MDRNetwork / WiFiManaged EDRBDR24/7 MonitoringAwareness Training
The outcome
Shipping keeps moving — the network and WMS stay up even when volume spikes.
Nonprofit
CASE 14
Client Success Story · Nonprofit Organization
Protected donor data and put more of the budget back into the mission.
Industry
Nonprofit
Size
~35 users
Region
New York
Engagement
Managed IT + MSSP
The Challenge
- Tight budgets with unpredictable IT spending
- Donor PII and grant-compliance obligations
- High volunteer turnover and phishing exposure
- No dedicated internal IT resource
The Gradius Solution
- Predictable, flat-rate managed IT
- Managed EDR with 24/7 SOC monitoring
- Optimized M365 nonprofit licensing and security
- Backups, MFA and security awareness training
- Ongoing guidance to align IT with the mission
Results
✓
Predictable monthly IT costs
100%
MFA coverage protecting donor data
30%
better M365 license utilization
0
security incidents since onboarding
Services deployed
Managed ITManaged SOC / MDRM365 SecurityBDRMFAAwareness Training
The outcome
More of the budget goes to the mission — donor data protected and costs predictable.
Hospitality · Restaurants
CASE 15
Client Success Story · Multi-Location Restaurant Group
Standardized every location so POS stays up through the dinner rush.
Industry
Hospitality
Size
~60 users · multi-site
Region
Tri-state area
Engagement
Managed IT + MSSP
The Challenge
- POS downtime during peak service means lost revenue
- Guest WiFi mixed with back-office systems
- Payment-card data and PCI concerns
- Inconsistent IT setups across locations
The Gradius Solution
- Network segmentation: POS, guest and back-office
- PCI-aligned security controls
- 24/7 monitoring and managed EDR
- Standardized, repeatable setup across all sites
- Backups and staff security awareness training
Results
99.9%
POS uptime during peak service
✓
PCI-aligned across all locations
1
standardized build for every site
24/7
monitoring & response
Services deployed
Network SegmentationManaged SOCPCI-Aligned SecurityStandardizationBDRAwareness Training
The outcome
Every location runs the same secure, PCI-aligned setup — POS stays up during the rush.
Retail
CASE 16
Client Success Story · Multi-Location Retailer
Put every store on one secure standard so registers and inventory just work.
Industry
Retail
Size
~50 users · multi-store
Region
Connecticut
Engagement
Managed IT + MSSP
The Challenge
- POS and inventory uptime across multiple stores
- Payment-card data and PCI requirements
- Unreliable store-to-HQ connectivity
- Inconsistent, unmanaged store IT
The Gradius Solution
- Standardized store technology stack
- Network segmentation and PCI-aligned controls
- 24/7 SOC with managed EDR
- Reliable store-to-HQ connectivity
- Backups and security awareness training
Results
99.9%
POS & inventory uptime
✓
PCI-aligned across all stores
1
standard build rolled out chain-wide
0
ransomware incidents post-deployment
Services deployed
Managed SOC / MDRPCI-Aligned SecurityConnectivityStandardizationBDRManaged EDR
The outcome
Registers ring and inventory syncs across every store on one secure standard.
Automotive
CASE 17
Client Success Story · Auto Dealership
Kept the DMS online and brought customer finance data in line with FTC Safeguards.
Industry
Automotive dealership
Size
~40 users
Region
New Jersey
Engagement
MSSP + vCIO
The Challenge
- Dealer-management-system downtime stalls sales & service
- Customer PII and finance data under FTC Safeguards Rule
- Multiple departments with uneven security
- Phishing and credential-theft attempts
The Gradius Solution
- FTC Safeguards-aligned security controls
- MFA & conditional access across departments
- Managed EDR/MDR with 24/7 monitoring
- DMS uptime monitoring and tested backups
- vCIO guidance and security awareness training
Results
✓
Aligned to the FTC Safeguards Rule
99.9%
DMS uptime across sales & service
100%
MFA coverage across departments
4%
phishing click-rate, down from 26%
Services deployed
Managed SOC / MDRFTC SafeguardsMFA & Conditional AccessBDRM365 SecurityAwareness Training
The outcome
Sales and service never stall on IT, and customer finance data meets FTC Safeguards.
Home Services
CASE 18
Client Success Story · HVAC / Plumbing / Electrical
Kept dispatch and field techs connected so no job gets missed to IT hiccups.
Industry
Home services
Size
~28 users · office + field
Region
New York
Engagement
Managed IT + MSSP
The Challenge
- Dispatch and field-service software downtime loses jobs
- Technicians on mobile devices in the field
- Unreliable remote and scheduling connectivity
- Phishing and weak account security
The Gradius Solution
- Managed IT with proactive monitoring
- Secure mobile and remote access for field techs
- Managed EDR and MFA on all accounts
- Reliable connectivity for dispatch and field apps
- Backups and security awareness training
Results
99.9%
dispatch & scheduling uptime
✓
Field devices secured & managed
100%
MFA coverage across the team
0
jobs lost to IT downtime
Services deployed
Managed ITSecure Remote / MobileManaged EDRBDR24/7 MonitoringHelp Desk
The outcome
Dispatch and field techs stay connected — no missed jobs from IT hiccups.
Cannabis
CASE 19
Client Success Story · Licensed Cannabis Operator
Kept seed-to-sale and POS running under strict state compliance rules.
Industry
Cannabis
Size
~30 users
Region
New Jersey
Engagement
MSSP + compliance
The Challenge
- Heavy state compliance and seed-to-sale (METRC) uptime
- Surveillance and data-retention requirements
- Customer PII and a cash-heavy, high-target profile
- Banking and audit scrutiny
The Gradius Solution
- Compliance-aligned security controls and policies
- Network segmentation: POS, seed-to-sale, surveillance
- 24/7 SOC with managed EDR
- Backups with compliant data-retention
- Security awareness training for staff
Results
✓
Aligned to state compliance requirements
99.9%
seed-to-sale & POS uptime
✓
Audit-ready surveillance retention
24/7
monitoring & response
Services deployed
Managed SOC / MDRCompliance-Aligned SecurityNetwork SegmentationBDRManaged EDRAwareness Training
The outcome
Compliant, monitored systems keep seed-to-sale and POS running under strict state rules.
Professional Services
CASE 20
Client Success Story · Consulting Firm
Let consultants collaborate securely from anywhere with client data locked down.
Industry
Professional services
Size
~25 users
Region
Connecticut
Engagement
Managed IT + vCIO
The Challenge
- Confidential client data across a hybrid workforce
- Consultants working remotely on mixed networks
- Underused M365 collaboration and weak email security
- No long-term technology roadmap
The Gradius Solution
- MFA & conditional access on every account
- Managed EDR/MDR with 24/7 monitoring
- M365 optimization, security and secure collaboration
- Secure remote access and tested backups
- vCIO roadmap and security awareness training
Results
100%
MFA coverage protecting client data
✓
Secure hybrid collaboration in place
99.9%
core systems uptime
1
strategic roadmap aligned to growth
Services deployed
Managed SOC / MDRMFA & Conditional AccessM365 SecuritySecure Remote AccessvCIOBDR
The outcome
Consultants collaborate securely from anywhere, with client data fully locked down.
Your industry could be next.
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Schedule Your AssessmentThe scenarios, metrics, and outcomes shown are representative examples of Gradius IT Solutions engagements and are provided for illustration. They do not describe a specific identified client unless expressly stated. Individual results vary.
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