Fleet Management IT SupportTelematics. ELD. Dispatch.
Office to Every Vehicle on the Road.

Our IT support for fleet management companies includes GPS and telematics system support (Samsara, Verizon Connect, Geotab, Motive, Fleet Complete), ELD device management and DOT compliance IT infrastructure, dispatch and routing software support, driver and field technician mobile device management (MDM), cybersecurity for transportation and logistics environments, 24/7 NOC and SOC monitoring, endpoint security, backup and disaster recovery, and on-site support at depots, terminals, and offices across NJ, NY & CT — all under a flat monthly rate covering office and mobile devices.

Yes. We support the major telematics and fleet management platforms — Samsara, Verizon Connect, Geotab, Motive (formerly KeepTruckin), Fleet Complete, and others. We understand how these platforms depend on cellular connectivity, GPS signal, backend portal access, and integration with dispatch and TMS systems. When a telematics platform stops reporting accurately or a driver's device loses sync, we troubleshoot from the IT infrastructure side — connectivity, device management, network configuration — without requiring the fleet manager to coordinate between the telematics vendor and a separate IT provider.

Driver and field tech IT support works through two layers. First, mobile device management (MDM) ensures every company device is properly configured, secured with policy enforcement, and remotely manageable — so if a device is lost or a driver is terminated, it can be wiped remotely without compromising data. Second, our help desk supports drivers and field techs with the same under-15-minute response as office staff — when a driver's dispatch app won't load, their ELD stops syncing, or a tablet stops working mid-route, a real technician responds quickly to resolve or escalate the issue. On-site support at depots and terminals across NJ, NY & CT is available when physical intervention is needed.

Very serious. Transportation and logistics companies are high-priority ransomware targets because operational disruption is immediate and severe — when dispatch software is encrypted, vehicles can't be routed, customers can't be served, and revenue stops. Attackers specifically target this operational leverage to extract faster payments. Several major trucking, freight, and logistics companies have experienced significant operational shutdowns from ransomware. Gradius implements ransomware-resilient defenses for fleet operations: immutable backup that enables recovery without paying, network segmentation that limits the blast radius if a device is compromised, and endpoint protection across all office and field devices.

Most fleet management companies are fully onboarded within 1–2 weeks. The onboarding covers office infrastructure, MDM enrollment for driver and field tech devices, telematics platform documentation, dispatch software support configuration, and security baseline deployment — coordinated to avoid disrupting active dispatch operations. We structure the driver device enrollment to happen during off-hours or downtime windows so route operations aren't affected during the transition.

No long-term lock-ins. We offer month-to-month and annual agreements — your choice. Fleet companies stay with Gradius because telematics and dispatch systems run reliably, driver devices are managed and secured, and IT stops being an operational gap in a business where the wheels literally have to keep turning. We earn the renewal every month through performance.