Gradius - IT Solutions Provider
Hospitality IT Services | NJ, NY & CT | Gradius IT Solutions
Now Serving NJ, NY & CT

Hospitality IT ServicesPOS. PMS. Guest WiFi.
PCI Compliant. Always On.

In hospitality, technology failure is service failure. A POS system down during a Friday dinner rush means orders back up, revenue stops, and guests leave frustrated. A hotel PMS offline means front desk staff can't check guests in or out. Guest WiFi that's slow or unreliable becomes a review. PCI DSS compliance is mandatory for every operation that processes payment cards — and most hospitality businesses process them constantly. Gradius delivers hospitality IT services built for operations that can never stop serving guests — POS and PMS support, guest WiFi management, PCI compliance, and 24/7 monitoring across NJ, NY & CT.

📋 Get a Free Assessment → 📞 866-710-0308
✓
POS support — Toast, Micros, Aloha
✓
PCI DSS compliant & guest WiFi managed
✓
24/7 — because hospitality never closes
Free IT Assessment — Hospitality Business
IT Built for Hospitality —
Always On, Always Serving.
No commitment. We respond within 1 business hour.
or call us directly
📞 866-710-0308
99.9%
Uptime SLA Target
<15m
Response Time
24/7
NOC & SOC
POS
Always Up
Hospitality IT Services — NJ, NY & CT POS Support — Toast, Micros & Aloha Hotel PMS — OPERA, Cloudbeds & Mews Guest WiFi & Network Segmentation PCI DSS Compliance KDS & Online Ordering Integration 24/7 NOC & U.S.-Based SOC On-Site Engineers — NJ, NY & CT Flat-Rate Pricing — No Surprises Hospitality IT Services — NJ, NY & CT POS Support — Toast, Micros & Aloha Hotel PMS — OPERA, Cloudbeds & Mews Guest WiFi & Network Segmentation PCI DSS Compliance KDS & Online Ordering Integration 24/7 NOC & U.S.-Based SOC On-Site Engineers — NJ, NY & CT Flat-Rate Pricing — No Surprises
99.9%
Uptime SLA
Target
<15m
Avg Help Desk
Response Time
24/7
NOC & SOC
Coverage
PCI
DSS
Compliant
What You Get

What Hospitality Businesses Get When IT
Is Built to Match Their Hours and Stakes

Hotels, restaurants, bars, event venues, and catering operations have IT requirements shaped by the fact that service never stops — evenings, weekends, and holidays are peak, not downtime. Here's what Gradius delivers for NJ, NY & CT hospitality businesses.

🍽️
POS Uptime — Toast, Oracle Micros, Aloha, Square & Lightspeed
Your point of sale system is the revenue engine of a restaurant, bar, or food service operation — when Toast, Oracle Micros, Aloha, Square, or Lightspeed goes down during service, orders stop, revenue stops, and guests notice. Gradius monitors the network infrastructure, connectivity, and hardware dependencies of your POS environment so outages are rare and response is fast when they do occur — not after the dinner rush ends.
🏨
Hotel PMS Support — OPERA, Cloudbeds, Mews & More
The Property Management System is the operational hub of a hotel or inn — reservations, check-in, check-out, housekeeping status, billing, and guest communication all run through it. When Oracle OPERA, Cloudbeds, Mews, RoomKey, or any other PMS has connectivity or performance issues, front desk operations stop. Gradius manages and supports the IT infrastructure that keeps the PMS running and connected so your front desk team can focus on guests, not technology problems.
📶
Guest WiFi & Network Segmentation — Service & Security
Guest WiFi is a service expectation in every hotel, restaurant, and event venue — and it needs to be fast, reliable, and completely isolated from the management network where POS, PMS, and back-office systems operate. Slow or unreliable guest WiFi becomes a negative review. An unsegmented network where guest devices can reach business systems creates a serious security risk. Gradius designs, deploys, and manages guest WiFi that delivers the experience guests expect while keeping the management network protected.
💳
PCI DSS Compliance — Every Hospitality Business That Takes Cards
PCI DSS applies to every business that processes, stores, or transmits payment card data — which means every hotel, restaurant, bar, and event venue. A PCI violation following a payment card breach can result in fines, loss of card acceptance privileges, and reputational damage that a hospitality business can't afford. Gradius implements and maintains the network controls, access management, and security monitoring required for PCI DSS compliance across your hospitality environment.
🧑‍🍳
KDS, Online Ordering & Delivery Platform Integration
Modern restaurant operations run on more than just a POS — Kitchen Display Systems (KDS), online ordering integrations (Toast Online, Square Online), and delivery platform connections (DoorDash, Uber Eats, Grubhub) all depend on reliable network connectivity and proper configuration. When a KDS loses connection to the POS during service, orders fall through. Gradius manages the network infrastructure that keeps the kitchen connected to the front of house and to every ordering channel your restaurant uses.
💰
Flat-Rate IT — Predictable Overhead for the Full Operation
No per-ticket charges, no emergency billing when the POS goes down on a Saturday night, no scope creep as the operation grows. One predictable flat monthly rate per location — so hotel GMs, restaurant owners, and hospitality group operators can budget IT like any other operating cost and stop being surprised by technology invoices.
All Services

Every IT Service Hospitality Businesses
in NJ, NY & CT Need Under One Roof

One partner. One bill. POS and PMS support, guest WiFi, PCI compliance, KDS connectivity, delivery platform integration, and 24/7 monitoring — delivered by a team that understands hospitality operations and the stakes when technology fails during service.

Get a Free Assessment →
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Hospitality IT
Managed IT for Hospitality Businesses

Complete IT services for hotels, restaurants, bars, event venues, and catering operations — POS support (Toast, Micros, Aloha, Square, Lightspeed), PMS support (OPERA, Cloudbeds, Mews), guest WiFi management, PCI DSS compliance, KDS and delivery platform connectivity, and 24/7 monitoring across NJ, NY & CT. Flat-rate per location, no surprises.

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🔐
Cybersecurity
Cybersecurity & SOC

24/7 U.S.-based SOC, endpoint detection & response (EDR), email security, and incident response — stopping threats before they impact your business.

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☁️
Cloud
Cloud & Microsoft 365

Fully managed Microsoft 365, Azure, cloud migrations, and virtual desktop — secured, optimized, and supported so your team works seamlessly from anywhere.

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📋
Compliance
Compliance as a Service

HIPAA, SOC 2, NIST, PCI DSS, CMMC — ongoing compliance management, risk assessments, and audit-ready documentation so you're never scrambling.

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🌐
Networking
Network Management

Managed firewalls, Wi-Fi infrastructure, SD-WAN, and 24/7 NOC monitoring — fast, reliable, and secure networking at every office location.

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🤖
AI & Automation
Secure AI as a Service

We identify where your team loses time, then build secure AI agents and automation workflows that give your business measurable hours back every week.

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📞
Communications
VoIP & Business Communications

Cloud VoIP, Microsoft Teams voice, and unified communications — modernize your phone system, cut costs up to 50%, and keep your team connected everywhere.

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🎯
Strategy
IT Consulting & vCIO

CIO-level technology roadmaps, vendor management, and budget planning — without the $180K salary. Vendor-neutral. Strategy-first. Built around your goals.

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🔌
Infrastructure
Low Voltage & AV Integration

Structured cabling, conference room AV, digital signage, access control, and IP surveillance — designed, installed, and supported under one roof.

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🧰
On-Site
On-Site IT Support & Smart Hands

Certified engineers dispatched to your location for equipment installs, hands-on troubleshooting, office moves, and infrastructure upgrades — nationwide coverage.

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🗺️
Data Center
Remote Hands & Data Center

Certified engineers positioned nationwide for remote hands, smart hands, and data center deployments — available 24/7 with rapid dispatch.

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🤝
Partners
Strategic Technology Partners

Partnerships with Microsoft, Cisco, SentinelOne, and more — we source the right technology at the right price and manage vendor relationships on your behalf.

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Is Your Hospitality Operation Protected When
the POS Goes Down on a Saturday Night?

Most hospitality businesses don't find out their IT support can't handle a Friday night POS failure until a Friday night POS failure happens. Book a free assessment and find out whether your current IT setup is built for the hours and stakes of hospitality operations.

📋 Book Free Assessment 📞 866-710-0308
Why Hospitality Businesses Choose Gradius

IT That Understands Hospitality Operations —
Service Never Stops, and Neither Do We

Most IT providers are built around business hours. Hospitality operates at peak during evenings, weekends, and holidays — the exact hours when most IT support queues go quiet. Gradius operates 24/7 because hospitality does, and our help desk responds in under 15 minutes whether it's 2 PM on a Tuesday or 8 PM on a Saturday.

🍽️
POS & PMS Expertise — Toast, Micros, Aloha, OPERA & More
We understand the technology platforms that run hospitality operations — Toast, Oracle Micros, NCR Aloha, Square for Restaurants, Lightspeed Restaurant, and others for POS; Oracle OPERA, Cloudbeds, Mews, RoomKey, and others for hotel PMS. We troubleshoot connectivity and performance issues in these systems with the operational context of a restaurant or hotel rather than treating them as generic software tickets — and we understand that a POS problem during service is not the time for a ticket queue.
⏰
24/7 Coverage — Because Hospitality Peaks When Others Clock Out
Our NOC monitors hospitality client environments continuously — including during dinner service, weekend rushes, holiday events, and late-night operations when most IT providers have gone home. Most issues are caught and resolved before they affect service. When an issue does surface during peak hours, a real technician responds in under 15 minutes — not the next business day morning.
💳
PCI DSS — Compliance Built for Every Payment Environment
PCI DSS compliance is not optional for hospitality businesses that process payment cards — and the consequences of a breach include fines, loss of card processing privileges, and brand damage that hits the reviews immediately. We implement the network controls, access management, and security monitoring required to maintain PCI compliance across hotel, restaurant, and event venue environments — and keep that compliance current as the operation and technology evolve.
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On-Site Engineers — NJ, NY & CT, Including Your Locations
Gradius is headquartered in Hackensack with U.S.-based on-site engineers covering the full Tri-State area. When hardware needs physical attention — a POS terminal failure, a network switch issue, a new location buildout — we dispatch efficiently. Hospitality groups with multiple locations across NJ, NY & CT get consistent IT support quality at every property under one program.
Get a Free Assessment →
99.9%
Uptime SLA
Target
<15m
Avg Response
Time
24/7
NOC, SOC &
Help Desk
30–90
Days to
See Results
100%
U.S.-Based On-Site Engineers — NJ, NY & CT Hospitality Operations
Getting Started

From First Call to Full Coverage
in Days — Not Months

No disruption. No lengthy onboarding. A fast, smooth transition to a partner that has your back from day one.

01
Free Assessment
A Gradius engineer audits your hospitality operation's IT environment — POS infrastructure and connectivity, PMS configuration, guest WiFi network, PCI DSS compliance posture, and back-office systems — and gives you an honest picture of where your technology stands. At no cost, no obligation.
02
Custom Proposal
A flat-rate plan built specifically for your hospitality operation — sized to your location count, your POS and PMS platforms, and your guest WiFi and PCI compliance requirements. Not a generic package that treats a restaurant the same as an accounting firm.
03
Smooth Onboarding
Our engineers deploy, configure, and meet your team — typically live within 1–2 weeks without disrupting daily operations.
04
Ongoing Partnership
24/7 monitoring of POS, PMS, guest WiFi, and back-office infrastructure; proactive support calibrated to hospitality operating hours including evenings and weekends; and quarterly reviews that plan for new locations, technology upgrades, and menu system changes before they create operational disruptions.
FAQ

Common Questions About
IT Services for Hospitality Businesses

Our IT services for hospitality businesses include POS infrastructure support and uptime monitoring (Toast, Oracle Micros, NCR Aloha, Square, Lightspeed, and others), hotel PMS support (Oracle OPERA, Cloudbeds, Mews, RoomKey), guest WiFi design, deployment, and management with proper network segmentation, PCI DSS compliance implementation and maintenance, KDS and online ordering platform connectivity, delivery platform integration support, 24/7 NOC and SOC monitoring, endpoint security, backup and disaster recovery, and on-site support across NJ, NY & CT — all under a flat monthly rate per location with no per-ticket charges.
Yes — and this is the most important question a hospitality business can ask an IT provider. Our help desk and NOC operate 24 hours a day, 7 days a week, 365 days a year — including dinner service hours, weekend rushes, and holiday operations when most IT support queues have gone quiet. When a POS fails during a Saturday night service, a real technician responds in under 15 minutes. We don't have reduced coverage hours for evenings and weekends. Hospitality operates at peak when most businesses are closed, and our support model reflects that.
Yes. We support the major POS platforms used in the hospitality industry — Toast POS, Oracle Micros (Simphony and legacy Micros systems), NCR Aloha, Square for Restaurants, Lightspeed Restaurant, Revel Systems, and others. We understand how POS platforms integrate with kitchen display systems, online ordering platforms, inventory management, and back-office reporting — and we troubleshoot POS connectivity and performance issues with the operational urgency of a hospitality environment rather than a standard business hours response time.
PCI DSS (Payment Card Industry Data Security Standard) applies to every business that processes, stores, or transmits credit and debit card data — which includes every hotel, restaurant, bar, and event venue that accepts card payments. The standard requires network segmentation between payment systems and other networks, access controls on systems that handle card data, regular security monitoring, and documentation of security policies. A data breach involving cardholder data can result in significant fines, loss of the ability to accept card payments, and reputational damage. Most hospitality businesses process cards constantly, which makes maintaining PCI compliance a baseline operational requirement. Gradius implements and maintains PCI DSS-compliant network architecture and security controls for hospitality clients.
Most hospitality businesses are fully onboarded within 1–2 weeks. Our engineers handle the complete transition — auditing POS and PMS infrastructure, deploying monitoring agents, configuring guest WiFi segmentation, beginning the PCI DSS assessment, and meeting your team — structured around your operating schedule so the onboarding doesn't interfere with service periods. For multi-location hospitality groups, we coordinate across all properties and can phase the onboarding to bring locations live in sequence.
No long-term lock-ins. We offer month-to-month and annual agreements — your choice. Hospitality businesses stay with Gradius because the POS runs reliably during service, guest WiFi delivers the experience guests expect, PCI compliance is maintained, and IT stops being a source of operational stress in an industry that already has plenty of it. We earn the renewal every month through performance.
Service Area

Hospitality IT Services Across
NJ, NY & CT

Gradius IT Solutions serves businesses throughout the Tri-State area. Click your city to find dedicated Hospitality IT Services resources for your area.

Free Hospitality IT Assessment — NJ, NY & CT

POS Up. PCI Compliant.
Guests Served. Always.

Gradius delivers IT services built for hospitality — POS and PMS support, guest WiFi management, PCI DSS compliance, KDS connectivity, and 24/7 monitoring across NJ, NY & CT. Because in hospitality, the service never stops. Book your free assessment today.

📋 Book a Free Assessment 📞 866-710-0308
No contracts required
100% U.S.-based team
Results in 30–90 days
Hackensack, NJ based

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