Hospitality IT ServicesPOS. PMS. Guest WiFi.
PCI Compliant. Always On.

Our IT services for hospitality businesses include POS infrastructure support and uptime monitoring (Toast, Oracle Micros, NCR Aloha, Square, Lightspeed, and others), hotel PMS support (Oracle OPERA, Cloudbeds, Mews, RoomKey), guest WiFi design, deployment, and management with proper network segmentation, PCI DSS compliance implementation and maintenance, KDS and online ordering platform connectivity, delivery platform integration support, 24/7 NOC and SOC monitoring, endpoint security, backup and disaster recovery, and on-site support across NJ, NY & CT — all under a flat monthly rate per location with no per-ticket charges.

Yes — and this is the most important question a hospitality business can ask an IT provider. Our help desk and NOC operate 24 hours a day, 7 days a week, 365 days a year — including dinner service hours, weekend rushes, and holiday operations when most IT support queues have gone quiet. When a POS fails during a Saturday night service, a real technician responds in under 15 minutes. We don't have reduced coverage hours for evenings and weekends. Hospitality operates at peak when most businesses are closed, and our support model reflects that.

Yes. We support the major POS platforms used in the hospitality industry — Toast POS, Oracle Micros (Simphony and legacy Micros systems), NCR Aloha, Square for Restaurants, Lightspeed Restaurant, Revel Systems, and others. We understand how POS platforms integrate with kitchen display systems, online ordering platforms, inventory management, and back-office reporting — and we troubleshoot POS connectivity and performance issues with the operational urgency of a hospitality environment rather than a standard business hours response time.

PCI DSS (Payment Card Industry Data Security Standard) applies to every business that processes, stores, or transmits credit and debit card data — which includes every hotel, restaurant, bar, and event venue that accepts card payments. The standard requires network segmentation between payment systems and other networks, access controls on systems that handle card data, regular security monitoring, and documentation of security policies. A data breach involving cardholder data can result in significant fines, loss of the ability to accept card payments, and reputational damage. Most hospitality businesses process cards constantly, which makes maintaining PCI compliance a baseline operational requirement. Gradius implements and maintains PCI DSS-compliant network architecture and security controls for hospitality clients.

Most hospitality businesses are fully onboarded within 1–2 weeks. Our engineers handle the complete transition — auditing POS and PMS infrastructure, deploying monitoring agents, configuring guest WiFi segmentation, beginning the PCI DSS assessment, and meeting your team — structured around your operating schedule so the onboarding doesn't interfere with service periods. For multi-location hospitality groups, we coordinate across all properties and can phase the onboarding to bring locations live in sequence.

No long-term lock-ins. We offer month-to-month and annual agreements — your choice. Hospitality businesses stay with Gradius because the POS runs reliably during service, guest WiFi delivers the experience guests expect, PCI compliance is maintained, and IT stops being a source of operational stress in an industry that already has plenty of it. We earn the renewal every month through performance.