Manufacturing IT Services

Our manufacturing IT services include: production uptime monitoring with shift-sensitive escalation, OT/IT network segmentation and security, ERP and MES support (SAP, Epicor, Infor, Microsoft Dynamics, SYSPRO, and others), proprietary process IP protection, CMMC compliance for defense contractors, ransomware defense with immutable backup, supply chain and vendor system integration support, 24/7 NOC monitoring, endpoint protection, and fast help desk — all under a flat monthly rate per facility with no per-incident billing.

Operational technology (OT) includes the PLCs, SCADA systems, HMIs, and CNC controllers that run physical production. IT covers servers, workstations, and corporate networks. Many manufacturers have these on the same network — which means a ransomware attack or network compromise that enters through a phishing email or compromised laptop can spread directly to production control systems, physically shutting down equipment. OT/IT segmentation creates an isolated boundary between these environments so a corporate network incident cannot reach and disable production. We design, implement, and monitor this segmentation — which is also a core requirement for manufacturers pursuing CMMC compliance.

Yes. We support major manufacturing ERP and MES platforms including SAP (ECC and S/4HANA), Epicor (Kinetic and older versions), Infor (CloudSuite Manufacturing and LX), Microsoft Dynamics 365 Business Central and Finance & Operations, SYSPRO, Plex, and others. Our engineers understand how these systems integrate with production scheduling, inventory, quality management, and supply chain — and resolve issues with context about operational impact rather than just ticket priority.

The Cybersecurity Maturity Model Certification (CMMC) is required for manufacturers that handle Controlled Unclassified Information (CUI) as part of Department of Defense contracts. CMMC 2.0 has three levels — Level 1 (basic cyber hygiene), Level 2 (advanced practices aligned with NIST SP 800-171), and Level 3 (expert). Gradius assesses your current posture against applicable CMMC requirements, implements the required technical controls, helps document your System Security Plan (SSP) and Plans of Action & Milestones (POA&Ms), and prepares your facility for third-party assessment when required. We treat CMMC compliance as an operational program maintained continuously, not a one-time certification exercise.

Manufacturing is a high-value ransomware target — attackers know that production downtime creates enormous pressure to pay. Our defense includes endpoint detection and response on all corporate workstations and servers, OT/IT network segmentation to prevent lateral movement to production systems, immutable offsite backup that ransomware cannot encrypt or delete, email security to block phishing (the most common entry point), and a 24/7 SOC monitoring for behavioral attack indicators before encryption begins. If a ransomware incident does occur, our incident response procedure minimizes production impact and guides recovery without requiring ransom payment.

No long-term lock-ins. We offer month-to-month and annual agreements — your choice. Manufacturers stay with Gradius because production systems run reliably, the OT network stays protected, and IT stops causing unplanned downtime. We earn the renewal every month through measurable operational impact.