Veterinary IT ServicesAVImark. Cornerstone. ezyVet.
IDEXX Connected. Clinical IT Always On.

Gradius veterinary IT services include: PMS support and server management — AVImark, Cornerstone, ezyVet, ImproMed, and Vetspire, including server monitoring, database backup, vendor coordination, and performance management; IDEXX diagnostic connectivity — Catalyst, ProCyte, SediVue, and VetConnect Plus integration with the PMS, including network configuration and ongoing maintenance; digital radiography and imaging workstation management — DR panel connectivity, imaging server management, and storage for diagnostic imaging; client data security and state data breach compliance — NJ, NY, and CT breach notification readiness, access controls, and client PII protection; ransomware defense — EDR on clinical workstations, network segmentation, immutable backup for PMS and imaging data; and under-15-minute IT support during clinical hours. Solo practices through emergency hospitals. Flat-rate per user.

No — HIPAA applies only to covered entities handling human health information. Veterinary practices are not HIPAA covered entities, and veterinary patient records (the animal's medical records) are not protected health information under HIPAA. However, this does not mean veterinary practices have no data security obligations. Veterinary practices hold significant client personal information — names, addresses, phone numbers, email addresses, credit card data, and in many practices bank account information for payment plans. This client PII is covered by state data breach notification laws in NJ, NY, and CT. A data breach that exposes client personal information — whether through ransomware, a server compromise, or employee mishandling — triggers notification obligations to affected clients and the state Attorney General under each applicable state law. The appropriate security posture for a veterinary practice is not HIPAA compliance — it's strong client data protection and state data breach compliance readiness.

Ransomware at a veterinary practice encrypts the PMS database, IDEXX diagnostic records, imaging files, and every connected workstation. The practice cannot access patient records, view previous diagnostic results, access prescription histories, or process payments. Emergency animal hospitals with 24-hour operations face the additional consequence that ransomware doesn't respect business hours — an overnight attack means the morning staff arrives to an entirely compromised environment. Recovery without immutable backup takes days to weeks, representing the full production of the practice during the recovery period. With immutable backup that protects both the PMS database and diagnostic imaging data, recovery is measured in hours rather than days. Gradius implements immutable backup as a standard component of the veterinary IT program — sized for the combination of PMS database and imaging volume that veterinary practices generate.

Yes — and this integration expertise is what differentiates veterinary-experienced IT from general business IT. IDEXX Catalyst, ProCyte, SediVue, and other analyzers require specific network configuration to communicate with VetConnect Plus and route results to the correct patient record in the PMS. The configuration is not complex once it's been set up correctly, but it breaks in specific ways when network changes occur, when Windows updates affect the IDEXX communication software, or when PMS updates change the integration parameters. Gradius has handled IDEXX integration issues across veterinary practice environments and knows the specific failure modes, the correct network configuration, and the escalation path to IDEXX technical support when issues require vendor involvement. IDEXX connectivity is one of the most common veterinary IT support requests we receive — and one we resolve consistently fast.

Most veterinary practices transition to Gradius managed IT within 1–2 weeks without interrupting clinical operations. The onboarding process — deploying monitoring agents, documenting the PMS and IDEXX environment, configuring security tools, and establishing backup procedures — is managed around the clinical schedule so there is no period when the practice is without IT support. The transition is typically invisible to clinical staff — they experience the improvement in response time and system reliability rather than a disruptive cutover. For practices transitioning from a previous IT provider, we coordinate the handoff to ensure continuous coverage throughout the transition.

No long-term lock-ins. We offer month-to-month and annual agreements. Veterinary practices stay with Gradius because the PMS runs reliably, IDEXX connectivity stays up, client data is protected, ransomware defenses are in place, and IT problems stop interrupting clinical hours. The practice owner and hospital administrator stop thinking about IT — which is the goal. We earn the renewal every month through performance.