Co-Managed IT ServicesEnterprise IT Capabilities.
Without the Enterprise Headcount.

A co-managed IT services engagement with Gradius is configured to your organization's specific gaps — but typically includes some combination of: 24/7 NOC monitoring, U.S.-based SOC and security operations, endpoint detection and response, email security, compliance program management (HIPAA, SOC 2, NIST, PCI), specialist expertise for cloud, security, and infrastructure projects, enterprise-grade RMM and patch management tooling, after-hours and holiday incident coverage, overflow help desk support, and on-site engineering backup across NJ, NY & CT. The exact scope is defined in the engagement and priced as a flat monthly rate for Gradius's contribution.

Co-managed IT services are the right model for organizations that have invested in internal IT staff — typically 1 to 5 IT people — and want to extend those capabilities rather than replace them. The specific triggers: when the internal team lacks 24/7 coverage and after-hours incidents are going unaddressed; when security and compliance requirements exceed what the team can handle with current expertise and tooling; when specialist projects (cloud migrations, compliance audits, major infrastructure work) regularly exceed the team's capacity; or when the IT budget can't support the additional internal headcount the organization actually needs. If your organization has no internal IT staff, fully managed IT is likely the better fit.

The engagement starts with a joint scoping session between your IT leadership and Gradius — reviewing what your internal team currently handles, where the gaps or overloads are, and what Gradius should own versus support. The outcome is a written responsibility matrix: your team owns user relationships, day-to-day support, and institutional knowledge; Gradius owns 24/7 NOC monitoring, SOC operations, compliance programs, specialist projects, and after-hours coverage. Escalation paths between the two are clearly defined. The matrix is revisited in quarterly reviews and adjusted as the organization evolves.

Co-managed IT pricing is a flat monthly rate for Gradius's contribution to the engagement — defined by the scope of services Gradius provides, not by ticket volume or hours consumed. This means no per-ticket charges when Gradius handles escalations, no variable billing when an overnight incident requires NOC intervention, and no surprises when a compliance project requires more documentation work than anticipated. The Gradius flat rate is added to your existing internal IT cost, giving leadership a predictable total IT budget with no hidden variables.

Yes — and this flexibility is one of the structural advantages of the co-managed model. As your internal team grows, Gradius's scope can narrow; as your compliance requirements expand, Gradius's compliance contribution can increase; if an acquisition adds new IT infrastructure, coverage can expand to include it. Scope adjustments are handled in quarterly reviews or as-needed when organizational changes occur. Organizations aren't locked into an initial configuration that no longer matches their needs.

No long-term lock-ins. We offer month-to-month and annual agreements. Organizations in co-managed engagements stay with Gradius because the model delivers enterprise IT capabilities their internal team couldn't build alone, the responsibility split works without friction, and the cost is significantly lower than expanding internal headcount to cover the same gaps. We earn the renewal every month through performance.