Managed IT Services
Tri-State Area

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A Reliable partner you can Trust

Looking For Something Else? Search Here

A Reliable partner you can Trust

Managed IT Services in Tri-State Area- From Gradius IT Solutions

Introducing Managed IT Services—Everything your business needs at one flat monthly rate. Let us focus on your Technology so that You Can Focus on Your Business.


If you know how the Managed IT Services model functions, you may know some of the prices and services included. Managed IT Services are designed to cover All IT-related services—for one flat monthly rate. As the industry has adjusted, we’ve noticed that many Tech Shops, and Consulting Services, have popped up all over the place. Some are cloud providers, and some are service providers that have specific product specializations. Frequently, business owners try newer service providers and find the level of service inadequate. These clients became interested in a more seasoned team of IT Support Professionals. Trust a seasoned, developed, industry-recognized service provider in Tri-State Area for your tech needs.


about us

Managed IT Services offered By Gradius IT Solutions

Gradius IT Solutions is the Managed IT Service your Northern New Jersey Business needs. Enjoy Managed IT Services your way.

Gradius IT Solutions differs from many managed service providers (MSPs) because we don’t force you to take everything in our technical stack. We can offer you a budget-oriented MSP service agreement or a more complete, full-service solution with all the bells and whistles. Sometimes this can result in price savings on services that aren’t exactly needed. Evaluate some of our service offerings. Choose from the items below, and select the items of your interest.


With Gradius IT Solutions Managed Service offerings, clients enjoy a smooth, efficient, centralized process management through a single communication vector for everything IT-related.

If you’ve ever had to fill the role of an IT Helpdesk person- you would realize how many different things you need to track. Email logins, GoDaddy administration passwords, documentation from who knows how many sources. What was your VOIP Administration login again? What are the access control passwords for the wireless network controller? Managed IT Services offer the value of centralizing communications, process management, task automation, and cybersecurity requirements of your business IT Process—to name a few things. So much more is available—as every solution can adjust to client needs.


Depending on your Specific Plan, you can gain.

Looking for Fast Support?

Managed IT Services versus the Break-Fix IT Support Model

The Break-Fix Support Model is a reactive service model and Managed IT Service is a proactive support model. In IT, operational status itself can be a false indication of functionality. Proactive IT Support will help keep systems secure and functional and plan for projects or growth instead of waiting until the last minute.

Sometimes reactive IT Services can seem cost-effective for clients at first. In most cases, they do not require long-term service agreements. Hourly Service rates are more effective in project-related work than in an ongoing tech support business model, and they are a good option for temporary services. In a larger business, or a company beginning to scale, proactive IT Support has many benefits.


Using Our Managed IT Services, Client Businesses in the Tri-State Area have turned Technology Headaches into Simple and Smooth Processes.

Using Our Managed IT Services: You will Enjoy Full IT Service (with US-Based Customer Support). All-Inclusive IT Support for Your Business, all for just one flat monthly rate. Let us focus on your Technology so that You Can Focus on Your Business. Gone are those pesky hourly fees. 


Our clients have witnessed cost reduction through improved operational efficiency when using our Managed IT Support services. Our Clients generate more revenue when relying on our streamlined approach to Technology by adopting Our Managed IT Service (and technology-related processes) into their Businesses. Using our Service, Clients see less downtime and typically witness workflow improvements. Now, they rely on a single communication vector for everything IT-related.


Frequently Asked Questions

Managed IT Services are Proactive Technical Services designed to release a Client Organization from the responsibility of maintaining their IT Infrastructure internally. Managed IT services can take a variety of forms, but the underlying goal is the same- to relieve organizations of the need for technical business functions, and remove the need for technology-related in-house teams.

Most Providers offering Managed Services will effectively Manage a variety of different services for the organizations they support.  Some of these services may include Managed-Email-Services, Managed-VOIP-Services or Phone Systems, Managed Cybersecurity Services, and Managed Cloud services to name a few. /it-glossary-and-faq/what-are-managed-services

Managed Services Providers (MSP) Are Service Companies who Provide Managed IT Services to their clients. A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.




MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.


Source: /it-glossary-and-faq/what-is-a-Managed-it-service-provider-MSP 

For Client Businesses, Managed Service Providers are Simply An Outsourced Information Technology Department. The Client Organization Outsources (through contractual agreement) their IT Department functions (in part or in whole) to an outside company, a Managed Service Provider (MSP).


The MSP is a Proactive IT Support Company. The MSP will proactively handle Client IT Business Processes, Network Infrastructure and Security Monitoring in combination with a desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a Trusted Company to build your IT System the Right way, and proactively maintain it. This creates an environment which is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.

If you’ve ever been in the position of managing a technical employee or staff member- you would understand that this responsibility can become a large burden. In certain cases more than others, computer technicians seem to have a habit of becoming unresponsive or undermotivated over time. 


Oftentimes they don’t enjoy working underneath non-technically oriented people. Managed IT Service Companies have Multiple staff-members onboard, and we notice this helps to create a more positive work-environment for the IT-Service engineers and Tech-Teams. Additionally, this also enables the MSP to send the technician best suited for the task at hand- increasing operational efficiency. Subsequently managed service businesses easily help mitigate these business process concerns.

Reactive Support (break-fix) models usually fail for the following reasons:


  • The number of hours required can change too rapidly. It can fluctuate from too high for the client one week, and the next week – it might be too low for the service provider.

  • Most Break – Fix Tech Shops are smaller shops.  They don’t have the capacity that a more operationally mature organization has.  This can result in scheduling problems and lack of availability to provide support.

  • The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).

  • Business is relying on non-technical staff to manage an outside IT Contractor—these types of relationships fail for a variety of reasons.

  • These issues can be resolved with either on-demand support or managed services (both require management).
Client Testimonials

Client Feedback

We hired Gradius Solutions early this year to assist with our Cloud transformation and also network/cyber-security setup and training. Rob did an excellent job working with our inhouse IT and management to move us safely and securly into the digital space.

Chris H

I have known Rob for the 10 years that I have been in the Staffing/ Recruiting industry. Rob’s firm has always helped out when coming in to service clients of ours on both short-term and long-term solutions. Additionally, our Agency has also utilized Gradius Solutions to implement technology strategies internally here as well. The organization is very professional, helpful, and overall outstanding in providing a variety of technology services. 10/10 would always recommend Gradius!

Daniel P

We use Gradius Tech for managing our Server Infrastructure and email security. Rob the owner is very professional and responsive to our requirements. We are very happy with his services and would strongly recommend GradiusTech to anyone out there looking for IT Services.

Sanjay S

Robert is very responsive and really cares about IT and helping you grow your company!

Klas H

Have worked with Rob for a while now, would highly recommend!

Joshua S